Logistics & Customer Service Manager

Cyclic Materials; Toronto; Hybrid; CAD 72,000 - 118,000; Full time

Job summary

A cleantech company in Toronto is seeking a Logistics & Customer Service Manager to oversee logistics operations across North America. This role combines hands-on logistics management with leadership in customer service and compliance, including hazardous materials and cross-border shipments. The ideal candidate will have 5–10 years of experience in logistics management, particularly with 3PL warehouses and international shipping. Competitive compensation and a hybrid work model are offered.

Benefits

Health and Dental coverage

RRSP contributions

Generous paid time off program

Qualifications

• 5–10 years of experience managing ground logistics in North America with cross-border shipments.
• Proven experience with 3PL warehouses and inventory control.
• Strong understanding of domestic and international shipment documentation.

Responsibilities

• Manage daily inbound and outbound shipments for various materials.
• Oversee the compliance of cross-border operations and customs clearance.
• Act as the primary contact for logistics-related customer inquiries.

Skills

Logistics management

Customer service

Compliance knowledge

Inventory management

Analytical skills

Education

Degree in Supply Chain, Logistics, or related field

Tools

Excel

ERP (Dynamics 365 / Business Central)

Job description

Job Title: Logistics & Customer Service Manager
Location: Toronto
Department: Supply Chain / Operations

Salary Range: 72k to 118k

Environment: Hybrid (4 days in office/1 day remote)

Cyclic Materials is a rapidly growing cleantech company, building a circular supply chain for rare earth elements (REEs) and other critical materials essential to the clean energy transition. The company's proprietary MagCycle®andREEPure® processes transform end‑of‑life products into valuable raw materials used in EVs, wind turbines, and electronics. With its successful commercial demonstration, Cyclic Materials is rapidly scaling commercially across North America, Europe and Asia. Cyclic Materials is backed by a number of world‑class investors, including global technology companies, auto industry players and major funds. Cyclic Materials was founded in 2021 and headquartered in Toronto, with plants in Kingston, Ontario and Mesa, Arizona. We are proudly named as one of Top 10Climate Tech Companies to Watch by MIT Tech Review in 2025. Learn more about Cyclic Materials cyclicmaterials.earth.

Cyclic Materials is looking to add curious, hard‑working, and driven individuals to our growing team. Come join us and help build a global cleantech leader together!

Job Overview:

We’re looking for an experienced Logistics & Customer Service Manager to own our end‑to‑end logistics operations across North America and deliver an outstanding service experience to our partners and customers. This role combines hands‑on ground logistics execution with leadership in customer service, continuous improvement, and compliance (including hazardous materials and cross‑border shipments).

What you will be doing:

• Day‑to‑day logistics management
  • Lead daily inbound and outbound shipments (ground, air, and ocean) for equipment, feedstock, raw materials, finished goods, and supplies.
  • Plan and optimize shipments to and from facilities in Canada and the USA, from suppliers and to customer, as well as 3PL warehouses in both countries.
• Cross‑border & compliance
  • Manage cross‑border operations and customs clearance for imports and exports.
  • Ensure accurate and timely documentation (commercial invoices, packing lists, certificates of origin, etc.).
  • Maintain strong understanding of HS codes, Incoterms, country‑of‑origin regulations, and trade compliance requirements.
• 3PL & inventory management
  • Oversee 3PL warehouse performance, inventory accuracy, and service levels.
  • Drive organization of inventory on‑site and at third‑party warehouses, improving visual management, space utilization, and stock accuracy.
  • Support cycle counts and physical inventory, investigating and resolving variances.
• Customer service & stakeholder management
  • Act as a key point of contact for logistics‑related customer and partner inquiries, supporting internal teams to make the material arrive at the appropriate location on time, with the best cost efficiency and eliminating barriers on the process.
  • Ensure timely, clear communication on order status, delays, and issue resolution.

• Build constructive, cooperative relationships with internal teams (production, sales, finance, quality, HSE) and external partners (suppliers, carriers, customs brokers, 3PLs).

• Hazardous materials & off‑spec management
  • Coordinate safe handling, packaging recommendation, documentation, and transportation of hazardous materials in line with applicable regulations (domestic / international).
  • Support logistics of off‑spec materials and packaging, ensuring safe and compliant movement and disposition.

• Performance, process, and partners
  • Develop, implement, and maintain KPIs for logistics, transportation, and warehouse operations (e.g., OTIF, lead times, cost per shipment, inventory accuracy).
  • Evaluate and manage carriers, logistics brokers, customs brokers, and freight forwarders to ensure high service standards and cost effectiveness.
  • Create, maintain, and improve SOPs and work instructions for logistics and customer service processes.
  • Lead and support continuous improvement initiatives (best practices, digital tools, standardization, and process optimization).

• 10% travel may be required

What you will need to succeed?

• 5–10 years of experience managing ground logistics in North America, including cross‑border shipments between Canada and the USA.
• Proven experience with:
  • 3PL warehouses and inventory control
  • Domestic and international air and ocean shipments
  • Hazardous materials handling and compliance
  • Off‑spec materials / packaging logistics
• Strong understanding of documentation for domestic and international shipments, including:
  • Country of origin regulations
  • HS codes
  • Incoterms
• University or college degree in Supply Chain, Logistics, or a related field.
• Demonstrated analytical and hands‑on problem‑solving skills, with the ability to dive into details and resolve operational issues quickly.
• Excellent communication skills, with the ability to synthesize complex information into clear, concise messages tailored to different audiences (operators, management, customers, and partners).
• Track record of implementing best practices and driving continuous improvement in logistics or supply chain environments.
• Experience creating, implementing, and maintaining SOPs and process documentation.

Strongly Preferred:

• Professional certifications such as CCLP, APICS CPIM, APICS CSCP, or APICS CLTD.
• Experience in manufacturing, chemicals, metal recycling, or similar industries with complex regulatory and safety requirements.
• Familiarity with ERP (Dynamics 365 / Business Central) and WMS systems.
• Strong proficiency with Excel, dashboards, or similar tools.
• Spanish as a second language is an asset.

Why You Will Love Cyclic Materials

• At Cyclic Materials, we’re dedicated to supporting our workforce on their unique career journey.
• We offer a competitive compensation package including Health and Dental coverage, RRSP contributions and a generous paid time off program that lets you recharge.
• We value diversity and are committed to maintaining a workplace where everyone is respected and recognized for their contributions.

The base compensation offered is determined based on the successful candidate’s relevant experience, skills, and competencies and considers internal equity.

As an Equal Opportunity employer, Cyclic Materials is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].

Applicants for employment in the Canada and US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States or Canada and with Cyclic Materials (i.e., H1‑B visa, F‑1 visa (OPT), TN, L1‑A visa or any other non‑immigrant status).

To all applicants, your interest and effort are sincerely appreciated. While we thank everyone for their application, only those selected for an interview will be contacted.