Local Client Manager - Technology & Industrial

Damco Spain SL; Mississauga; On-site; CAD 90,000 - 115,000; Full time

Job summary

A leading logistics company in Canada is seeking a Local Client Manager to manage and expand existing customer relationships within the Technology & Industrial vertical. The role emphasizes delivering exceptional customer experiences while driving wallet share expansion. Candidates should possess a Bachelor’s degree and 3–5 years of relevant experience in transportation and logistics. This position includes a competitive pay range of $90,000-$115,000 CAD and offers a variety of benefits including medical, dental, and flexible work schedules.

Benefits

Medical

Dental

Vision

RRSP+ Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Qualifications

• 3–5 years of external sales or account management experience in transportation and logistics.
• Strong understanding of ocean and non-ocean logistics products.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Manage a portfolio of existing customers within the Technology & Industrial vertical.
• Identify upsell and cross-sell opportunities in Contract Logistics and Supply Chain Services.
• Collaborate with product teams to deliver tailored solutions.

Skills

Relationship management

Negotiation skills

Salesforce.com proficiency

MS Office Suite proficiency

Education

Bachelor’s degree

Job description

The Local Client Manager (LCM) is responsible for managing and growing existing customer relationships within the Technology & Industrial vertical. This role focuses on delivering exceptional customer experiences, driving wallet share expansion, and supporting the growth of non-ocean logistics offerings such as Contract Logistics, Ground Freight (FTL & LTL), and Supply Chain Services. The LCM acts as the primary point of contact for assigned accounts, ensuring commercial success and customer satisfaction.

Key Responsibilities – Account Management & Growth

• Manage a portfolio of existing customers within the Technology & Industrial vertical.
• Develop account plans to increase share of wallet across ocean and logistics & services (L&S).
• Identify upsell and cross-sell opportunities in Contract Logistics, Ground Freight, and Supply Chain Services.
• Ensure timely renewal of contracts and maintain competitive pricing strategies.

Customer Satisfaction

• Serve as the primary contact for operational and commercial escalations.
• Monitor and improve Net Promoter Score (NPS) for assigned accounts.
• Act on customer feedback to enhance service delivery and strengthen relationships.

Commercial Delivery

• Achieve revenue and profit targets for assigned accounts.
• Collaborate with product teams to deliver tailored solutions.
• Support pricing and local charge strategies in alignment with area guidelines.

Stakeholder Management

• Work closely with Customer Service, Finance Business Partner (FBP), and Product teams.

Required Experience & Skills

• Bachelor’s degree required.
• 3–5 years of external sales or account management experience in transportation and logistics.
• Strong understanding of ocean and non-ocean logistics products.
• Excellent relationship management and negotiation skills.
• Proficiency in Salesforce.com and MS Office Suite.
• Ability to work independently and manage multiple priorities.
• Willingness to travel as required.

Company Benefits

• Medical
• Dental
• Vision
• RRSP+ Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range

Pay Range: $90,000-$115,000 CAD

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must be authorized to work for any employer in Canada.

Equal Employment Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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