Library Assistant II

City of Vancouver; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent city library in Vancouver seeks a Library Assistant II to provide exceptional customer service at various branches. Your role will involve assisting patrons, sorting and shelving items, and supporting community programs. Ideal candidates have a Grade 12 education and strong communication skills. Working mainly part-time (22 hours per week), you will help foster an inclusive environment and engage with patrons from various backgrounds. This is a great opportunity to start your career in public service.

Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.
• Experience in a customer service environment is a great asset.
• Knowledge of library methods and tools applicable to the work.

Responsibilities

• Staff VPL's service desks, checking in and out items.
• Sort and shelve books and other resources.
• Support creative programs for adults, kids, and teens.

Skills

Customer service skills

Oral and written communication skills

Knowledge of library procedures

Ability to organize and plan tasks

Education

Completion of Grade 12

Job description

Library Assistant II

Requisition ID: 45285

Company: Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite: Mount Pleasant Branch, Kerrisdale Branch

NOTE: This is one job posting with multiple positions; therefore, please submit one application only. In your cover letter, please refer to which schedule(s) you are interested in.

Job Summary:

Library Public Service Assistants (“LPSAs”) work at all VPL locations across the city. They staff VPL’s service desks, checking in and out items and answering basic questions to help patrons in a friendly and welcoming way. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role!

Duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year!

LPSAs also support our creative programs for adults, kids and teens. You might help set up for an author event, or supervise a Lego block party, or even host a film screening about the issues that our community cares about. With over 5,000 programs per year at VPL, you’ll never be bored!

Job Requirements:

Education / Qualifications:

• Completion of Grade 12 supplemented by relevant courses and/or experience.

Experience:

• Experience in a customer service environment is a great asset. Related experience in library services is a benefit, but all should feel welcome to apply. We have a robust training program to help new employees learn the world of public libraries.

Knowledge, Skills & Abilities:

• Knowledge of library methods, procedures and tools applicable to the work.
• Working knowledge of the objectives, organization, procedures, services and resources of the Library.
• Excellent oral and written communication skills.
• Ability to plan, organize and carry out assigned duties and responsibilities.
• Excellent customer service skills.

Affiliation: CUPE 391

Employment Type: Posted Part-Time

Salary: $25.93 to $30.41 per hour

Work Schedule:

• Schedule 1: Mount Pleasant Branch – 22 Hours per Week
  • Thursday: 4:10pm – 8:10pm (4)
  • Friday: 12:10pm – 8:10pm (7)
  • Saturday: 12:00pm – 4:00pm (4)
  • Sunday: 9:10am – 5:10pm (7)
• Schedule 2: Kerrisdale Branch – 22.5 Hours per Week
  • Tuesday: 10:40am – 7:10pm (7.5)
  • Saturday: 8:40am – 5:10pm (7.5)
  • Sunday: 8:40am – 5:10pm (7.5)

Note: Work schedules may change with reasonable notice.

Closing date: Monday, December 22nd, 2025 at 11:59pm

Only shortlisted candidates will be contacted.

As VPL is responsible for the well‑being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil‑Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.

Apply here