Leasing & Resident Experience Specialist (*Talent Pool*)

CAPREIT Apartments; Victoria; On-site; CAD 48,000 - 52,000; Full time

Job summary

A leading property management company is seeking a Leasing & Resident Experience Specialist in Victoria, BC. The role involves conducting property tours, processing rental applications, and ensuring outstanding service for residents. Ideal candidates have 3-5 years of experience in hospitality or property management, excellent customer service skills, and proficiency in Microsoft Office. The position offers a starting salary of $48,000 - $52,000, along with comprehensive benefits and professional development opportunities.

Benefits

Paid Vacation

Flexible Health, Dental & Vision Benefits

Employee Savings Plan

Learning & Professional Development

Qualifications

• 3-5 years of prior experience in hospitality, property management or related field.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct property tours for prospective residents.
• Process rental applications and lease agreements.
• Respond to resident inquiries and concerns in a timely manner.
• Collaborate with maintenance to address resident requests promptly.

Skills

Excellent customer service

Sales and interpersonal skills

Organizational skills

Time management skills

Tools

Microsoft Office

Property management software

Job description

Are you passionate about building relationships, with a proven track record of success in a hospitality, property management or high-end retail sales role?

Interested in joining one of Canada's consistently recognized 50 Best Employers' talent pool to build a future career in residential property management?

If you are eager to be considered for upcoming Leasing & Resident Experience Specialist opportunities within our Victoria, BC dynamic team, we want to hear from you!

Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homesand are constantly seeking talented individuals to join our team.

Our employees are essential to the success of our communities and we consider them our most valuable assets. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in our industry leading levels of Employee Engagement.

About the Future Leasing & Resident Experience Specialist opportunity:

• Conduct property tours and provide information about the community and its amenities to prospective residents
• Process rental applications and lease agreements
• Respond to resident inquiries and concerns in a timely and professional manner
• Collaborate with the maintenance team to ensure that resident service requests are addressed promptly
• Maintain accurate and up-to-date records of resident interactions and leasing activity
• Plan and execute resident events and activities to foster a sense of community, as needed
• Continuous engagement with residents throughout the duration of their tenancy - fostering tenant retention and a sense of community
• Other duties as assigned

What will you need to succeed:

• 3-5 years of prior experience in hospitality, property management or a related field
• Excellent customer service, sales and interpersonal skills
• Strong organizational and time management skills
• Proficiency in Microsoft Office and property management software
• Ability to work independently and as part of a team
• Commitment to providing an exceptional resident experience
• Valid driver’s licence, clean driver abstract, reliable, insured means of personal transportation to and between work locations may be required for some locations

What will be in it for you?

At CAPREIT, we reward all permanent full-time employees:

• Starting salary between $48,000 - $52,000 per annum
• Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development

By joining our talent pool, you will have priority access to speak with our hiring team about your interest and relevant experience, giving you the opportunity to make valuable connections. As we continue to grow, you will be among the first to be considered for upcoming Leasing & Resident Experience Specialist positions.

Your opportunity to build an exciting career!