Learning and Talent Consultant

Zurich; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading global travel insurance provider is seeking a Learning & Talent Consultant to shape the learning culture within the organization. You will manage training programs and support strategic talent initiatives while collaborating with stakeholders globally. The role offers hybrid flexibility, allowing for work-life balance. Ideal candidates will have relevant HR experience and a strong understanding of adult learning principles, along with proficiency in training tools and strong communication skills.

Benefits

Competitive medical insurance

Paid parental leave

Flexible working arrangements

Qualifications

• Experience managing end-to-end training programs preferred.
• Ability to apply contemporary adult learning principles.
• Proven ability to lead strategic talent initiatives.

Responsibilities

• Oversee the Learning Management System (LMS) and user administration.
• Design and deliver core skills training programs.
• Lead strategic talent initiatives and project management.

Skills

Facilitation and presentation skills

Digital savviness

Analytical and problem-solving skills

Collaboration across time zones

Education

Degree in Human Resources, Business Administration, or Psychology

4–5 years of progressive HR experience

Tools

Learning Management System (LMS)

Learning design tools (e.g., Articulate)

Microsoft applications (PowerPoint, Excel, Teams)

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover‑More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover‑More partners with many of the world’s best‑known brands – think major airlines, travel giants, top banks, credit card providers, and larger retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover‑More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi‑line insurers. Our family of customer‑facing brands includes trusted names like Travel Guard, Cover‑More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long‑awaited holiday, a last‑minute business trip, or an unexpected detour, we deliver in the moments that matter.

What you’ll be doing

As our Learning & Talent Consultant, you’ll be at the heart of shaping how our global workforce learns and grows. You’ll own the full lifecycle of training programs, from regular compliance training to new behavioural and core skills development. You’ll be responsible for creating seamless, engaging learning journeys that drive compliance, engagement, and impact across the business. Beyond learning, you’ll take the lead on strategic talent projects – think LMS transitions, leadership development, and talent reviews – partnering with senior leaders and People team colleagues to deliver initiatives that support our global workforce.

• Keep our global Learning Management System (LMS) running smoothly – administering users, scheduling programs, and reporting on progress.
• Provide expert LMS support and maintain strong vendor relationships, rolling out new features when needed.
• Oversee the assignment and reporting of compliance training and ensure it aligns with business priorities.
• Design and deliver behavioural and core skills programs that build capability and confidence.
• Dig deep into needs analysis and skills gap assessments to stay ahead of emerging requirements.
• Craft innovative learning experiences – live workshops, virtual sessions, and blended programs – using modern adult learning principles.
• Create practical self‑service resources and toolkits to empower learners.
• Lead and project manage strategic talent initiatives, from LMS transitions to leadership development and talent reviews.
• Develop project plans, manage budgets, and coordinate with stakeholders to deliver on time and on target.
• Draft and implement SOPs to support talent processes and workflows.
• Partner with senior leaders and People team business partners to drive adoption and engagement globally.

What skills and experience you’ll bring on this journey

• A degree in Human Resources, Business Administration, Psychology, or related field and/or 4–5 years of progressive HR experience, preferably in Learning & Development.
• Understanding of contemporary adult learning principles and ability to apply them.
• Polished facilitation and presentation skills that engage and inspire.
• Experience managing end‑to‑end training programs and LMS administration (e.g., CrossKnowledge).
• Digital savviness, proficiency in learning design tools (e.g., Articulate) and Microsoft applications (PowerPoint, Excel, Teams).
• Proven ability to lead and project manage strategic talent initiatives; project management certification preferred.
• Excellent communication and interpersonal skills, ability and flexibility to collaborate with stakeholders across time zones.
• Analytical, detail‑oriented, and logical in approach to problem‑solving.
• A self‑starter with a growth mindset, ready to thrive in a fast‑changing environment.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at Zurich Cover‑More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health, and your future. We offer a competitive medical insurance package and pension contributions.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!