Learning and Development Specialist

BrokerLink - Eastern Ontario Region; Halifax; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance provider is seeking a Learning and Development Specialist to enhance employee training in Commercial Insurance. This permanent full-time role, based in Canada, requires strong facilitation and teaching skills, with responsibilities including creating educational materials and managing training programs. Candidates should have 3-5 years of experience, relevant certifications, and a passion for customer service. An inclusive and supportive workplace culture is emphasized, with numerous professional growth opportunities.

Benefits

Flexible health and dental insurance

RRSP with company matching

Paid Time Off including 3 weeks vacation

Employee discount program

Qualifications

• 3-5 years of experience as a Commercial Insurance Advisor.
• Continuing education related to Commercial Insurance.
• Continuing education in instructor-led training.

Responsibilities

• Educate employees through multiple L&D disciplines in Commercial Insurance.
• Create and present educational materials in Commercial Insurance.
• Manage existing and completed training courses and programs.

Skills

Customer service

Attention to detail

Facilitation

Teaching abilities

Education

CAIB 1, 2 & 3 or 5 CIP Courses

Insurance License in province of work

Project management certification

Tools

EPIC

MS Office Suite

Insurer Portal

Job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like‑minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Position

Learning and Development Specialist – Permanent Full Time. The role is based in Alberta, Ontario or Atlantic region.

Reporting to Learning & Development, National Commercial Insurance. Trains and develops employees in multiple disciplines in commercial insurance. Prepares, supports, and trains employees in delivering exceptional customer service increasing individual productivity and building various skills and competencies. Aligns training with current strategic objectives. Adheres to department, program and regulatory policies and procedures.

Benefits

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP – Registered Retirement Savings Plan with Company matching
• ESPP – Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What The Role Entails

• At an advanced level, educates employees through multiple L & D Disciplines in Commercial Insurance.
• At an advanced level, research, create, prepare, and present educational materials in Commercial Insurance.
• Supports and promotes the adoption and application of workplace learning.
• Ongoing administrative management on existing and completed training courses and programs. Supports colleagues in developing these skills.
• Consistently participating in program planning in collaboration with team members and external stakeholders. Identifying and developing solutions to fill training gaps locally, regionally, and nationally.
• Consistently participating in various projects within the L&D department and other departments.
• Success Partner to other Learning & Development Specialists.
• Performs other duties as needed.

The Successful Candidate Will Have

• If you feel you have the equivalent skills, please apply*
• Continuing education related to Commercial Insurance.
• CAIB 1, 2 & 3 or 5 CIP Courses.
• Continuing education related to creation and teaching of instructor led training.
• Insurance License in province of work required.
• Project management certification is an asset.
• 3-5 years of Insurance experience as a Commercial Insurance Advisor.
• Strong customer service.
• Attention to detail.
• Facilitation and teaching abilities.
• Technical Knowledge:
  • EPIC, MS Office Suite, Insurer Portal use, various program delivery platforms.
  • Program creation, Agile & Waterfall PM Methodology.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!