Learning and Development Specialist

Osler, Hoskin & Harcourt LLP; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading business law firm in Canada is seeking a Learning and Development Specialist based in Calgary. The role involves designing and delivering learning programs for staff and providing technology training. Ideal candidates should possess a diploma or degree in a relevant field along with strong communication skills and proficiency in Office Suite and training software. The firm values diversity and encourages applicants from all backgrounds to apply.

Qualifications

• Must possess excellent verbal and written communication skills.
• Experience with adult training program design and delivery.
• Knowledge of legal applications is beneficial.

Responsibilities

• Design and deliver orientation programming for staff.
• Provide technology training for new employees.
• Participate in special projects and national rollouts.

Skills

Excellent communication skills

Proficiency in MS Office Suite

Knowledge of iManage and Litera

Ability to develop e-learning

Strong client service focus

Knowledge of adult education principles

Education

Community college diploma or university degree

Completion of adult training courses

Tools

Adobe products

Captivate

Camtasia

Job description

Overview

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and maintaining talented lawyers, students, management and staff who have created a culture that nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

As part of the Calgary Talent Management and Human Resources teams, the Learning and Development Specialist designs and delivers procedural, skills-based and technology learning. In addition, the role organizes and facilitates Orientation sessions to Firm personnel, ensuring that all Firm members possess relevant skills, resources and information needed to operate efficiently and effectively and to provide seamless client service to internal and external clients.

Major Responsibilities

• Professional Development – Calgary curriculum: Designs and delivers/hosts general orientation programming that meets the needs of students and junior associates; develops ongoing curricula by assessing available Firm learning resources and organizing/delivering programming applicable to staff and legal professionals; audits key programs to ensure quality; advises presenters on design and delivery best practices; designs and maintains relevant custom learning materials; develops protocols to ensure National CPD standards are met for Calgary-based programming; acts as regional LMS expert and uses the Learning Management System to deliver programming as appropriate; develops and maintains learning processes and protocols for the Calgary office.
• Technology Training and Coaching: Delivers Technology Orientation for new staff including Legal Professionals, Legal Assistants, Law Students and other roles primarily in the Calgary office; maintains awareness of changes to Firm processes and procedures; designs courseware and materials; provides support to solve complex problems in applications (Word, Excel, iManage, OnePlace, etc.) and develops best practices and efficiency in work processes, including e-billing; collaborates with Human Resources, Business Development and Legal Talent teams to ensure competence with firm resources (OnePlace, UKG) to maximize efficiency and revenue generation; performs Operational Reviews and creates a Plan of Action to increase competency levels; evaluates learning effectiveness by facilitating meetings for recent hires and adjusting programs as required.
• Special Projects in Calgary: Participates as an active member of Firm Project teams for national rollouts and applications; acts as a leader in rollouts and projects in the Calgary office with stakeholders from Human Resources, Business Development, Professional and Client Development and National Learning and Development; performs other duties as required.

Education And Experience

The position requires a community college diploma or university degree coupled with completion of adult training courses plus formal training in the design and delivery of adult training programs or an equivalent combination of education, training and experience. Law firm experience is an asset.

Knowledge And Skills

• Excellent communication (verbal and written) and interpersonal skills required to provide learning and orientation to new employees.
• Proficiency with the latest MS Office Suite, virtual meeting platforms, Adobe products, Windows; knowledge of legal applications such as iManage and Litera is an asset.
• Ability to develop e-learning using Captivate, Camtasia or similar software is an asset.
• Strong client service focus with ability to develop professional relationships across all levels within the Firm.
• Ability to work within a team-based multi-office environment, with occasional travel to other Osler offices as required.
• Flexible attitude to alter teaching schedules as required to accommodate varying levels of learning.
• Knowledge of adult education principles and training techniques to effectively teach staff.
• Enthusiasm and motivation to maintain high levels of interest in learning and development initiatives.
• Ability to identify client needs and recommend learning solutions; strong observational skills to ensure learning is effective.
• Knowledge of law firm practices, procedures, and environment; current knowledge of technological enhancements, system upgrades and learning methods; ability to maintain thorough knowledge of the Firm’s procedures and processes to effectively teach staff.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada’s leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.