Lead Site Reliability Engineer

RBC; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Lead Support SRE to strengthen Site Reliability Engineering. This role entails managing application production support, developing monitoring solutions, and enhancing system reliability across various environments. Ideal candidates should hold over 4 years of experience in application support and software development, with strong automation skills and effective communication abilities. This position offers competitive compensation, career growth opportunities, and the chance to work within a collaborative and dynamic team.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Career advancement opportunities

World-class training and development

Supportive collaborative team

Qualifications

• Minimum 4+ years of experience in Application support and Software development.
• Advanced knowledge of industry practices with a focus on SRE.
• Experience in various environments (Linux, Windows, Cloud, etc.).
• Hands-on experience with SRE tools.
• Effective negotiation and stakeholder management skills.
• Excellent communication style.

Responsibilities

• Perform application production support including off-hours.
• Develop SRE solutions and monitor production environment.
• Lead incident management and automate tasks.
• Ensure application availability and compliance.

Skills

Application support

Software development (C/C++, Java, Golang, Python, .NET)

Operations (SRE, DevOps, Cloud, Data)

Automation skills

SRE languages and tools (Ansible, Dynatrace, Moogsoft, etc.)

Negotiation skills

Excellent communication

Consumer banking experience

Job description

Job Description

Lead Support SRE will be responsible for supporting and spearheading the development and implementation of Site Reliability Engineering solutions for all applications within City National Bank (CNB), an RBC company.

What is the opportunity?

This individual will work collaboratively with teams across several lines of business and other Technology and Operations partners as a requirement to succeed in its mandate. They should be able to take on a production support role and part with the SRE team in Wealth Management, Private Banking & Entertainment LOB.

What will you do?

• Perform application production support role including off-hours support.
• Spearhead the development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing).
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications; improve reliability, quality, and time-to-market of our suite of software solutions.
• Lead and assist in incident management and problem management for applications in scope.
• Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities.
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope.
• Supports unit’s goals to adopt automation solutions for applications in scope.
• Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads.
• Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.

What do you need to succeed?

Must-have

• Minimum 4+ years of related experience in Application support, Software development (SDLC, working knowledge of at least two of C/C++, Java, Golang, Python, .NET) and Operations (SRE, DevOps, Cloud, Data).
• Advanced knowledge of industry practice (Financial Institution) with a focus on SRE.
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).
• Able to automate simple tasks to reduce the toil and increase operating system efficiency.
• Hands‑on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana).
• Effective negotiation skills, and stakeholder management.
• Excellent communication skills, direct style.
• Consumer banking experience.

Nice-to-have

• Experience working as an SRE within the Financial Trading Industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits.
• Continued opportunities for career advancement.
• World‑class sales training, coaching, and development opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world‑class tools and training.
• Opportunity to achieve great success and grow your career with RBC.

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Inclusion and Equal Opportunity Employment:

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.