Lead Service Advisor - FFUN Motorsports Winnipeg East

FFUN Group; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading motor and recreational group retailer in Winnipeg is seeking a Lead Service Advisor to enhance customer experiences and support a team of Service Advisors. This role requires strong customer service skills and organizational abilities. Candidates should have experience in a similar position and be detail-oriented. The position offers a competitive hourly wage and comprehensive benefits, including health coverage and professional development opportunities.

Benefits

Hourly wage of $27-30 based on experience

Group Retirement Savings Plan

Employee Discounts

Corporate Gym Membership Rates

Health & Dental coverage

Community support initiatives

Qualifications

• Experience as a Service Advisor, preferably in automotive or powersports.
• Ability to explain technical information clearly to customers.
• Strong organizational skills and ability to multitask.

Responsibilities

• Greet customers and write up service orders.
• Keep customers updated on service progress.
• Support fellow Service Advisors and coach them.

Skills

Customer service skills

Detail-oriented

Teamwork

Tools

Service systems

Job description

Lead Service Advisor – Full-Time
FFUN Motorsports Winnipeg East

Love powersports? Love people? Love being the one everyone comes to when they need answers? Then we’ve got just the ride for you. At FFUN Motorsports Winnipeg East, we’re looking for a Lead Service Advisor—part customer hero, part teammate coach, part organizational wizard. You’ll be the friendly face that welcomes our customers, the calm voice that solves their challenges, and the go-to guide that helps our Service Advisors shine.

What you’ll be doing:

• Be the front line of awesome—greeting customers, writing up service orders, explaining repairs, and making sure everyone leaves smiling.
• Turn “uh-oh” moments into “all good” ones by keeping customers updated and confident in the service they’re getting.
• Back up your fellow Service Advisors—jumping in on escalated situations, coaching on upselling tips, and sharing your secret sauce for customer happiness.
• Team up with our technicians and Parts crew to keep jobs flowing like a well-oiled machine.
• Keep service records so neat and accurate they’d make Marie Kondo proud.
• Help create a team environment where advisors feel supported, valued, and ready to crush it every day.
• Make sure the service area is looking sharp—because a tidy shop = happy team = happy customers.

What we’re looking for:

• Experience as a Service Advisor (bonus points if you’ve been around motorsports, automotive, or powersports).
• A people-person who can explain technical stuff without the jargon.
• Someone who’s not just a team player, but also a team lifter-upper.
• Detail-oriented, organized, and able to juggle multiple “what’s next?” moments without breaking a sweat.
• Computer-savvy enough to handle service systems (extra kudos if you’ve already mastered one).
• A valid driver’s license is a must.

What we offer:

• Hourly wage of $27-30, depending on experience
• Group Retirement Savings Plan – Employer-employee matched contributions because we care about your future financial security
• Employee Discounts – Exclusive deals on vehicles, service, repairs, and parts (your car will thank you)
• Training & Development – Jumpstart your career in an industry that’s always evolving
• Corporate Gym Membership Rates – Keep your horsepower up on and off the job
• Health & Dental – Comprehensive coverage for you and your family
• Giving Back – We love supporting local communities, from hospital foundations to youth sports teams

About Us:

The FFUN Group is Canada’s fastest-growing motor and recreational group retailer with nearly 25 locations across Saskatchewan, Manitoba, and Ontario. We bring FFUN to life every day, fueled by amazing people and the brands you love. Life moves fast, so we help people make the most of it by having fun at every age. We offer great career opportunities, competitive pay, fantastic benefits, and a culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude, and Down to Earth.

Ready to Join Us?

If you’re ready to roll up your sleeves and shift your career into high gear, we’d love to meet you! Apply now—it’s quick, easy, and could be the start of your next great adventure.

At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team [e-mail].

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