Lead Product Designer

SurveyMonkey; Ottawa; Remote; CAD 100,000 - 130,000; Full time

Job summary

A leading survey platform is seeking a Lead Designer in Ottawa, Ontario. This role involves leading design initiatives, collaborating with cross-functional teams, and advocating for user-centered design principles. The ideal candidate has 12+ years in design and mastery of design systems and tools like Figma. The position offers a dynamic environment focused on growth and innovation, with the possibility of remote work.

Benefits

Inclusive workplace

Learning and development opportunities

Annual holiday refresh

Annual week of service

Qualifications

• 12+ years experience in the design field, including roles as Lead Designer or Senior Designer.
• Expertise in Design Systems, user research tools, and SaaS environments.

Responsibilities

• Lead ideation sessions and develop transformative design concepts.
• Ensure high-quality design solutions that align with user needs and business goals.
• Collaborate with cross-functional teams for seamless design integration.

Skills

Design leadership

User-centered design

Collaboration

Data-driven decision making

Prototyping and wireframing

Tools

Figma

Amplitude

Pendo

Jira

Job description

Overview

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

The Lead Designer in our Authoring team is focused on delivering exceptional design craft and driving multiple workstreams autonomously. You will play a pivotal role in shaping the user experience of the survey creation and respondent flows in SurveyMonkey platform, ensuring design solutions meet both end-to-end user needs and business objectives.

Our Lead Designer’s mission should be to set the standard on implementation of a survey creation experience that is as rigorous in concept-to-production translation as it is seamless and simplistic – whether it’s serving a novice user or a professional researcher.

What you’ll be working on

• Lead cross-functional ideation sessions, developing concepts that are strategically different and transformative.
• Expertly select and adapt methodologies to optimize project outcomes. Uncover opportunities to raise the bar within the team and introduce new frameworks, methodologies, and trends.
• Identify opportunities that benefit customers, such as cross-workstream collaboration to promote a holistic, end-to-end experience for our users.
• Advocate for user-centered design principles in product strategy discussions. Set new benchmarks in user-centric design.
• Form and communicate data-driven rationales that elevate strategic value.

Raising the bar on high-value, user-centric experiences

• Develop and deliver high-quality design solutions that align with user needs, business goals, and technical constraints.
• Execute hands-on design work, including wireframes, prototypes, and high-fidelity visuals. Strategically employ varying UI fidelity levels to maximize engagement, accelerate decisions, and drive innovation throughout development.
• Push the boundaries of creative excellence, while having expert awareness of SurveyMonkey’s design system. Connect the dots and identify opportunities for shared components to be ratified into the system.
• Ensure designs are scalable, accessible, and optimized for performance. Consider impact on varying form factors.
• Maintain a pulse on innovations in user experiences, visual design, and the subtle details and triggers (e.g. micro-animations, motion graphics) that shape those ‘moments of delight’.
• Utilize data-driven insights to validate design decisions through user testing and analytics.
• Collaborate with user researchers or conduct research yourself to understand the mental models of our users and validate design decisions through moderated and unmoderated research methods.

Be a great partner on all levels

• Partner closely with designers to ensure cohesive direction and outcomes in their work.
• Leverage technical knowledge to bridge the gap between design and engineering teams.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to ensure seamless integration of design into development processes.
• Build trust and support across the organization through effective communication and collaboration, influencing outcomes and building consensus.
• Instill trust and build effective working relationships with senior management and key decision-makers.

We’d love to hear from people with

• 12+ years experience in the design field, most recently working as a Lead Designer or Senior Designer in product design roles.
• 4+ years of demonstrated Design Systems expertise.
• Experience with Data implementation tools such as Amplitude, Pendo, Eppo.
• Familiarity utilizing Jira to facilitate project tracking.
• Familiarity with user research tools
• Has worked with design teams with 4+ Product and UX designers.
• Expertise in Figma.
• Experience working within a SaaS environment is highly preferred.

LI-remote

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please review this and acknowledge your acceptance of its content by selecting the option in the box below. Should you have any queries in relation to this, please contact [e-mail]. Do not send your resume / CV / application to this email address.