Lead HR Business Partner - Canada

PetSmart Store Support Group, Inc.; Burlington; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading pet retail organization is seeking a Lead Human Resources Business Partner located in Burlington, Canada. This strategic role supports the President and enhances organization effectiveness through talent management, organizational change, and employee engagement initiatives. The successful candidate will need a Bachelor's degree along with 5-10 years of HR experience at an executive level. This position requires excellent communication and negotiation skills as well as the ability to analyze HR metrics for business strategies.

Benefits

On-site Dog Park

Café serving fresh lunch options

In-building daycare facility option

Volunteer events with PetSmart Charities

Team-building events

Qualifications

• 5-10 years of experience supporting executive-level HR clients.
• Ability to analyze HR metrics to drive business strategies.
• Experience in organizational change and employee engagement.

Responsibilities

• Provide strategic HR support to executive leadership.
• Design solutions to meet organizational needs.
• Coach managers on talent management and organizational development.

Skills

Business partnership

Strategic thinking

Talent management

Communication skills

Negotiation skills

Conflict resolution

Education

Bachelor's degree in Business or related field

CHRP or CHRL certification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About the Team

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!

About the Location

PetSmart’s Canada Home Office (CHO) is home to approximately 50+ associates who work in departments such as Merchandising, Marketing, Demand Planning, Pricing, Space Planning, Digital/e-Commerce, Human Resources, Legal, IT and more. The small but mighty team at the CHO supports the operations of 160+ PetSmart stores in Canada and works closely with counterparts at PetSmart’s global corporate headquarters located in Phoenix, Arizona. We also share the Canada Home Office with our colleagues at PetSmart Charities of Canada—an independent, registered charity. PetSmart Charities of Canada is committed to making the world a better place for pets and all who love them by connecting pets with loving homes through adoption, improving access to veterinary care and supporting families in times of crisis with access to pet food, shelter, and emergency relief.

About the Job

SUMMARY

The Lead Human Resources Business Partner, Canada is a strategic business partner to the President of Canada, associates and leaders at the PetSmart Canada Home Office (CHO), Canada Regional Vice President, and the Canada field region. This position is a proactive, solution-oriented HR leader focused on driving value to the business. This value will be built on creating a foundation that factors in elements of organizational development, talent management, change management, organizational design, and creating business cases to prove out organizational initiatives and projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides strategic HR support to President of Canada, the Canada Home Office, Canada Regional Vice President, and the Canada field/store region.
• Provides leadership, guidance, and counsel on matters related to talent, organizational change, human capital, employee engagement, development, associate relations, and culture to CHO and field/store teams.
• Assesses HR implications of the business strategy, identifies opportunities to further meet business needs, and designs solutions.
• Is a credible coach and confidante to these leadership teams, as well as a strong associate advocate.
• Develops and executes HR plans, processes, and programs aligned with business objectives, including organizational design, succession planning, talent management/acquisition, goal alignment, employee engagement and communications.
• Provides guidance to leadership on talent management/development and succession planning to ensure the right talent capabilities and bench strength are developed to support the business.
• Provides counsel on associate relations in partnership with Associate Relations, the business, and Legal.
• Uses relevant business data to create justifications, provide metrics, and create business cases to communicate and/or develop strategic HR programs.
• Serves as change management advocate to positively impact organizational effectiveness; provides guidance and coaching to leadership team on change management;
• Drives and enables cultural transformation to support a progressive, diverse, and inclusive environment aligned with our values.
• Collaborates with other HR partners and leaders to share best practices, critical needs issues, and initiatives.
• Provides coaching and guidance to managers on organizational development related matters, including organizational analysis, strategy, structure and key processes to support organizational/business needs.
• Coaches and advises on appropriate strategies, programs, and tools to enhance organizational performance and employee engagement.
• Collaborates with senior colleagues and shared resources in the centers of expertise in order to apply sufficient HR resources to meet the business needs.
• Maintains accurate employee data, headcount, and payroll information.
• Facilitates development and team building sessions, such as new leader assimilations and leadership courses.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Business or related field from a four-year college or university preferred.
• Minimum of 5 - 10 years of experience supporting executive-level clients in an HR generalist capacity.
• An equivalent combination of education and experience may substitute for the minimum qualifications.

SUPERVISORY RESPONSIBILITY

• None

TECHNICAL SKILLS

• Demonstrated experience in business partnership.
• Demonstrated strategic thinking and delivery with proven, measurable results.
• Strong talent management, leadership development, performance management, and org development experience.
• Must be able to prioritize multiple, conflicting priorities with a proactive approach and enterprise focus.
• Demonstrated success in creating an environment of trust with clients where integrity is unquestioned; can effectively utilize negotiation and conflict resolution skills when needed.
• Ability to analyze HR metrics for use in developing goals and driving key business strategies and objectives.
• Excellent interpersonal, influencing and communications skills with all levels of the organization required.
• Maintains knowledge of Canada industry trends, employment legislation, and ensuring business compliance.
• Proficiency in using Microsoft software: Excel, Word, PowerPoint.

CERTIFICATES, LICENSES, REGISTRATIONS

• CHRP (Certified Human Resources Professional) or CHRL (Certified Human Resource Leader) certificate preferred.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions.

Additional Job Considerations

At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Canada Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our Canada Home Office offers outstanding amenities in a fun and rewarding workplace including:

• Bring your pup to work! We have lots of dogs that come each day as well as fish and aquatic pets that live at our office.
• On-site Dog Park
• Café serving fresh lunch options
• In-building day care facility option
• Volunteer events with PetSmart Charities
• We have an active social committee that hosts fun-filled events including contests, bake-offs, off-site events, and volunteer efforts, and they are always trying to out-do the previous event!
• See what life is like at the Canada Home Office here.
• Learn more about #LifeAtPetSmart here.
• Check out Associate stories and share in some celebrations at PetSmart here.
• Explore PetSmart Benefits here.

This posting reflects an existing vacancy, and we are actively seeking candidates for this role. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.