Responsibilities
- Assess and remediate our MECM/SCCM environment (based on best practices and GC standards);
- Offer support and guidance in the maintaining of the PSC’s MECM environment (Server and workstation side);
- Help in all aspect of adopting InTune in our environment such as analysis, recommendations, planning, integration, configuration, maintenance, etc.;
- Implement and configure PatchMyPC in our environment;
- Implement PatchMyPC routines to automate the application patching processes;
- Transfer knowledge to equip team members to carry on the work afterwards; and
- Help is the support and maintenance of Windows 11 and the PSC’s environment.
SCOPE
In support of the ITSD of the PSC, the Contractor’s proposed resources must work full time upon contract award and for the duration of the contract.
TASKS
The Contractor’s proposed System Administrator resources (one Senior and two intermediate) for the M365 and MS Azure Platforms must, without being limited to, be able to perform the following activities:
Compliance & Governance
- Provide guidance on technical and procedural requirements to comply with SSC and TBS guardrails and playbooks.
- Ensure alignment from both implementation and documentation standpoints.
Administration & Support
- Administrate, implement, configure, and support Microsoft Azure and M365 services such as SharePoint, OneDrive for Business, Intune, and others.
- Provide technical services including troubleshooting and resolving issues related to Azure and M365.
- Assist and support other IT teams with M365 and Azure service needs and integrations (e.g., Power Automate, PowerApps).
- Build PowerShell scripts or use automation tools to manage Azure and M365 configurations.
- Upgrade M365 E3 licenses to E5, including all related configurations and tasks.
Perform operational tasks such as reviewing access logs, managing user access (e.g., blocking/unblocking users outside Canada), and responding to IM-driven requests (e.g., retrieving and granting access to documents and folders in Azure, M365, SharePoint).