L2 IT Technician

INNIO Group; Welland; On-site; CAD 71,000 - 89,000; Full time

Job summary

A leading technology company in the Niagara Region is seeking an experienced IT Technician to manage network infrastructure and provide end-user support. Responsibilities include designing LAN/WAN solutions, diagnosing complex IT issues, and contributing to industrial IT projects. Candidates should have relevant certifications, strong problem-solving abilities, and excellent communication skills. This role offers a competitive salary and opportunities for professional development within an inclusive workplace.

Qualifications

• Proven experience as an IT Technician with network administration focus.
• In-depth knowledge of network protocols and industrial automation.
• Excellent problem-solving skills and ability to troubleshoot complex issues.

Responsibilities

• Design and manage LAN/WAN infrastructure.
• Provide technical support to end-users.
• Contribute to industrial IT projects.
• Diagnose complex technical issues.
• Assist in hardware and software integration.

Skills

Network administration

Troubleshooting

Communication

Collaboration

Cybersecurity

Education

CCNA certification

CompTIA Network+ certification

Job description

The salary range for this position is $52,000 - $65,000 which will be determined based on the candidate’s experience and qualifications.

Key Responsibilities

Network Infrastructure Management

• Design, implement, and manage the organization’s local and wide area network (LAN/WAN) infrastructure.
• Configure and optimize network devices, ensuring high-performance and reliability for industrial applications.

End User Support

• Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
• Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

Industrial IT Project Contribution

• Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.
• Collaborate with cross-functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.

Troubleshooting and Issue Resolution

• Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.
• Updates data severs and network equipment.
• Collaborates with network architects on network optimization.
• Secures network system by establishing and enforcing policies and defining and monitoring access.
• Maximizes performance by troubleshooting network problems and outages and scheduling upgrades.
• Work closely with project teams to troubleshoot and optimize IT components in industrial environments

Hardware and Software Integration

• Assist in the integration of industrial-specific hardware and software solutions, ensuring compatibility and optimal performance.
• Collaborate with vendors and internal teams to implement and support industrial automation systems.

Documentation and Training

• Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.
• Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.

Qualifications

• Proven experience as an IT Technician with a focus on network administration and industrial IT.
• In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.
• Certifications such as CCNA, CompTIA Network+, or relevant industrial IT certifications are highly desirable.
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.

Accommodations

INNIO is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department at [e-mail] to ensure your accessibility needs are accommodated throughout this process.

As part of our commitment to innovation and efficiency, INNIO utilizes AI technology to assist in the initial screening of applicants. This helps us more effectively identify qualifications and match candidates to role requirements. Pleases note that all hiring decisions are made with human oversight to ensure fairness, context, and alignment with our core values.