Key Holder

MCARTHURGLEN; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail company in Vancouver is seeking a Brand Ambassador to provide an exceptional client experience and meet sales goal targets. The successful candidate will have at least three years of retail experience and demonstrate strong communication skills along with the ability to thrive in a high-paced environment. Responsibilities include building strong client relationships, supporting daily operations, and maintaining inventory processes. This role is perfect for someone with an entrepreneurial and sales-focused personality.

Qualifications

• Minimum of three years of experience in a retail environment.
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high-paced retail environment.

Responsibilities

• Provide an exceptional client experience as a Brand Ambassador.
• Meet and exceed sales goal targets.
• Create and foster client relationships to achieve KPIs.

Skills

Client experience

Sales goal achievement

Client relationship building

Effective communication

Multi-tasking

Job description

Reports to General Manager.

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience. Embrace and promote our Retail Excellence Program with our clients and staff alike
• Meet & exceed sales goal targets (daily, monthly, yearly)
• Meet & exceed targets for client data capture
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV)
• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance
• Support the team in generating new client relationships while maintaining those that are existing
• Support the business through maintenance of daily operations such as, but not limited to, opening & closing the registers, visual maintenance, inventory tasks
• Set the example of operation excellence by following policies & procedures, while elevating the standards through usage of the proper tools & equipment
• Support the business by maintaining seamless inventory operations throughout the day
• Process returns and exchanges
• Ability to communicate effectively & build strong partnerships with clients, peers, and management
• Develop business driving initiatives, contests and events
• Support the sales team through various coaching & training techniques

Qualifications

• Minimum of three years of experience in a retail environment
• Full understanding of specialty retail and a proven track record in clientelling.
• Ability to thrive in a high paced retail environment.
• Ability to multi-task with ease while maintaining a balance of daily responsibilities
• A powerful and electrifying personality that is entrepreneurial and sales focused