Kettle Coordinator (Seasonal)

The Salvation Army in Canada; Saint John; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization in Saint John is seeking a Kettle Coordinator III to oversee Christmas campaigns, manage volunteers, and coordinate donations. Candidates should have strong communication skills, experience in customer service, and a willingness to support its mission. The role offers a competitive salary range of $17.11 to $21.38 per hour, based on experience.

Qualifications

• Two years of related experience or working in customer service.
• Money handling experience is an asset.
• Volunteer coordination experience is an asset.

Responsibilities

• Oversee various Salvation Army Christmas campaigns.
• Manage the collection of confidential information pertaining to clients.
• Provide support and direction to campaign support staff.

Skills

Excellent communication and interpersonal skills

Strong customer service skills

Basic leadership skills

Ability to maintain strict confidentiality

Enthusiastic team player

Education

Completion of high school

Completion of Voluntary Sector Management or HR programs

Job description

Overview

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose summary

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Coordinator III position is a short-term contract role. The incumbent is responsible for oversight of various Salvation Army Christmas campaigns as well as the coordination of all staff and volunteers. This position may be assigned to provide coordination for one or multiple campaigns such as Christmas Kettle Campaign, Christmas Hampers, Santa Shuffle, and Toy Drives campaigns.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support, direction and supervision of Christmas Campaign support staff
• Manage the collection of confidential information pertaining to clients and/or sponsors ensuring updated records are maintained in the database
• Work with clients and sponsors to ensure the appropriate level of need is being addressed through the requirements of the campaign
• In partnership with other campaign coordinators, liaise as required with the city, community agencies and businesses for promotional purposes
• Provide volunteer and worker training as required
• Prepare, coordinate and distribute correspondence as required to clients and/or sponsors
• Provide updated campaign information through statistical reporting requirements
• Solicit a variety of donations and/or sponsorship commitment in support of the assigned Christmas campaign
• Ensure the secure and safe keeping of all donated goods throughout the season
• Oversee the collection, sorting and distribution of items such as toys and hampers
• Coordinate the delivery and pick-up of donations as required
• Provide oversight and attend special events and activities
• Submit final campaign reports outlining highlights and recommendations for future campaign coordination
• Schedule kettle volunteers

Perform other work-related duties as assigned.

Critical Relationship Management

Internal: TSA staff members, Kettle campaign team, Christmas campaign team
External: Community members

Managerial/Technical Responsibilities

Reports directly to the Lt. Jason Brinson.
Direct reports: Kettle Volunteers.

• Guide and direct campaign support workers and volunteers as necessary.
• May participate in the recruitment of workers and volunteers.

Financial And Material Management

• Responsible for the solicitation and secure, safe keeping of donated goods.
• This position is involved in minor financial matters regularly or on a relief basis and has the responsibility for the wise use of resources.
• May be authorized to spend, disburse, or collect small amounts of cash.
• This position has very little input in annual budget or revenue projections.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• Work environment is typically in office, malls/stores, warehouse
• Some standing periods will be required and exposure to cold weather

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Experience And Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications And Certifications

• Completion of high school
• Completion of Voluntary Sector Management, Business Administration, Public Relations or HR programs an asset.

Experience

• Two years of related experience or working in customer service
• Money handling experience is an asset
• Volunteer coordination experience is an asset
• Previous supervisory/management experience an asset
• Working understanding of budgets and financial record keeping
• Knowledge of available community resources is considered an asset

Skills And Capabilities

• Valid driver’s license and a reliable vehicle required; excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift up to 20 lbs
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information
• Strong organization and communication skills
• Highly adaptable and motivated team player
• Basic leadership skills

Compensation

The target hiring range for this position is $17.11 to $21.38 with a maximum of $25.66. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.