Kettle Coordinator

The Salvation Army; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A charitable organization is seeking a Kettle Coordinator II for the Christmas season to oversee Kettle locations, supervise volunteers, and manage donations. The ideal candidate has customer service experience and excellent communication skills. This temporary role offers $17.33 to $21.66 per hour, with varying shifts of 20 hours per week.

Qualifications

• Willingness to develop an understanding of The Salvation Army's mission.
• One year of related experience or working in customer service.
• Valid driver's license required.

Responsibilities

• Supervise Kettle Volunteers during the Campaign.
• Collect donations and ensure their security.
• Respond to questions from potential donors.

Skills

Communication skills

Interpersonal skills

Customer service

Flexibility

Education

Some high school coursework

Tools

Reliable vehicle

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY: The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to others. The Kettle Coordinator II position is a short-term contract role. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

Accountabilities

• Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
• Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
• Ensure all Kettle donations are delivered to secure location at shift completion
• Communicate daily issues and supply deficiencies to City/Assistant Coordinator
• Orient and remind volunteers on proper Kettle handling and duties as required
• Supervise, support and assign (as required) Kettle Volunteers throughout the Campaign
• Participate in the recruitment of new volunteers
• Visit locations during shift changes and intermittently
• Communicate daily with ATL partner for effective transition
• Ensure timesheets and mileage reports are submitted accurately and timely (weekly basis)
• Remain at the Kettle for the full shift (until relieved), ensuring security of donations received
• Respond to questions/queries from potential donors regarding SA ministries and programs
• Perform other work-related duties as assigned

Critical Relationship Management

Governance Boards and Councils: n/a

Internal: TSA staff members, Kettle campaign team

External: Community members

Managerial/Technical Responsibilities

Reports directly to the Corps Officer. Direct reports: none. Workflow coordinator.

Financial and Material Management

• Collect donations and petite cash and ensure donations are always kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• Work environment is typically in malls/stores
• Standing for long periods will be required and exposure to cold weather

Education, Experience and Qualifications

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications: Some high school coursework, completion of high school is an asset

Experience: One year of related experience or working in customer service; Money handling experience is an asset; Related experience is an asset

Skills and Capabilities: Valid driver’s license and a reliable vehicle required. Excellent communication and interpersonal skills. Enthusiastic Team Player with excellent communication and interpersonal skills. Able to lift 9 to 12 kgs (20 – 25 lbs). Strong customer service skills; enjoy liaising and working with people of all ages and abilities. Willingness to be flexible and work well under pressure with daily timelines and changing priorities. Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information.

Compensation

This is a fixed term position for the Christmas season. Shifts vary, and will be 20 hours per week. Target pay range is $17.33 to $21.66 per hour.

Compensation: The target hiring range for this position is $17.33 to $21.66 with a maximum of $25.99. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodations

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.