Junior Field Service Engineer - AV

Evertz; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global manufacturer of broadcast equipment is seeking recent graduates to join their AV Service team in Burlington, Ontario. As a crucial point of contact for clients, you will install products and provide training, while applying your technical expertise and customer service skills. Ideal candidates should possess a background in Electrical, Electronic, or Computer disciplines, and demonstrate a passion for technology. Bring your hands-on experience with IP networking and Linux to a rewarding and dynamic role.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Casual Work Environment

Social Events and Sports Teams

Qualifications

• Recent graduates with a passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.

Responsibilities

• Install products at customer sites and deliver training.
• Provide technical direction to customers for operational issues.
• Troubleshoot and diagnose customer issues to determine root causes.
• Maintain communication links between customer service and other departments.

Skills

Technical know-how

Customer service skills

IP Networking

Linux OS

Problem-solving ability

Strong communication skills

Education

College or University education in Electrical, Electronic, or Computer disciplines

Job description

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ production studios and distribution facilities.

This position will be located in Burlington, Ontario.

Responsibilities

• Install product(s) or systems at customer sites and deliver product training to customers


• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance


• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause


• Systematic & detail‑oriented troubleshooting, data collection and reporting of issues


• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications

• College or University education in Electrical, Electronic, or Computer disciplines


• Passion for technology and learning new software and hardware products


• Hands‑on experience with IP Networking, server hardware and Linux OS


• Unparalleled desire to help customers and deliver service excellence


• Problem‑solving ability while reacting to changing situations, & championing issues to resolution


• Ability to multi‑task in a fast‑paced environment


• Strong verbal and written communication skills


• Must be eligible for travel within US and Canada

What We Offer

• Employer funded benefits program


• Competitive total compensation package


• Work‑Life Balance


• Employee assistance plan


• Employee Discount Platform


• Career Progression


• Casual Work Environment


• Social Events and Sports Teams

About Us

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered an innovator by their customers, Evertz delivers cutting‑edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian‑owned and Canadian‑managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!