Junior Customer Success Manager - Grow with a Global Team

bluemarvel; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A technology company in Calgary seeks a Junior Customer Success Manager to enhance customer relationships and support growth. The role involves monitoring engagement, escalating issues, and collaborating with teams to improve processes. Successful candidates will have 1–3 years of relevant experience, strong organizational skills, and a customer-focused mindset. This position offers a competitive salary and comprehensive benefits, including health coverage and vacation days.

Benefits

100% coverage for prescriptions

4 weeks of vacation

5 paid sick days

5 flex days annually

Qualifications

• 1–3 years in Customer Success or a related role.
• Strong organizational skills with a bias toward execution.
• Ability to identify trends from customer data.

Responsibilities

• Act as the first point of contact for incoming requests.
• Monitor customer engagement and health indicators.
• Support the development of Customer Success processes.

Skills

Customer Success experience

Organizational skills

Data analysis

Communication skills

Job description

A technology company in Calgary seeks a Junior Customer Success Manager to enhance customer relationships and support growth. The role involves monitoring engagement, escalating issues, and collaborating with teams to improve processes. Successful candidates will have 1–3 years of relevant experience, strong organizational skills, and a customer-focused mindset. This position offers a competitive salary and comprehensive benefits, including health coverage and vacation days.