Jasper Park Lodge Assistant Front Office Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to provide exceptional service and leadership in a luxury resort setting. This role involves managing daily operations, training staff, and ensuring guest satisfaction while navigating the stunning landscapes of the Canadian Rockies. Join a team that values personal growth and offers unique perks, including employee travel discounts and wellness support. If you're passionate about hospitality and ready for an adventure, this opportunity is perfect for you.

Benefits

Subsidized Staff Accommodation

Complimentary Meal per Shift

Employee Travel Program

Access to Wellness Platform

Discounts at Food & Beverage Outlets

Colleague Lifestyle Program

Development Opportunities

Qualifications

• 1+ year leadership experience in a luxury setting is required.
• Strong customer service skills are essential for this role.

Responsibilities

• Manage daily operations and staff of the Front Office team.
• Ensure guest satisfaction by addressing complaints promptly.

Skills

Leadership Experience

Customer Service

Opera PMS

Microsoft Windows Applications

Education

High School Diploma

Tools

Opera PMS

Microsoft Windows

Job description

Jasper Park Lodge Assistant Front Office Manager

Jasper Park Lodge
1 Old Lodge Rd, Jasper, AB T0E 1E0
$50,000–$55,000 a year - Full-time

Job details

Pay: $50,000–$55,000 a year
Job type: Full-time
Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description
Assistant Front Office Manager
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager; you will lead, train and recognize your team in support of exceptional guest service!

Your Job Duties Include:

1. Providing day to day operational and managerial support for Front Desk, Concierge, Personalized concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed.
2. Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
3. Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation.
4. Training, inspiring, developing, and recognizing Front Office colleagues.
5. Assisting guests regarding hotel facilities in an informative and helpful way.
6. Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up.
7. Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures.
8. Driving GOP through meeting or exceeding upgrade, upsell goals.
9. Completing other duties as assigned.

Qualifications
Your experience and skills include:

1. Previous 1 year leadership experience at a luxury setting required.
2. Previous Customer Service Experience required.
3. Previous Opera PMS experience required.
4. Computer literacy in Microsoft Windows applications required.
5. Must have a valid Full Canadian Driver’s License.
6. Excellent knowledge of Front Office and Hotel procedures an asset.
7. General knowledge of key departments, including Housekeeping and Maintenance an asset.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:
Subsidized staff accommodation assistance provided.
One complimentary meal per shift in our staff cafeteria.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
Comprehensive wellness platform for employee mental health and wellbeing support.
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events.
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]