Jasper Alberta Forest Park Hotel Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned hotel in Jasper is seeking a Front Desk Agent to create a welcoming environment for guests by providing exceptional service. Responsibilities include managing reservations, assisting guests, and resolving complaints. Ideal candidates have previous customer-facing experience and strong communication skills. Join a vibrant team in the breathtaking Canadian Rockies.

Benefits

Free access to Pursuit attractions

Discounts on hotel stays and dining

Access to subsidized mental health resources

Qualifications

• Neat and clean in appearance and work habits.
• Solid understanding of guest service principles.
• Knowledge of computers; typing skills an asset.

Responsibilities

• Ensure guests receive the best service possible.
• Process telephone calls and room reservations.
• Resolve minor guest complaints and balance cash.

Skills

Previous guest facing / receptionist experience

Good communication skills

Ability to work within a team

Pleasing, outgoing personality

Knowledge of languages

Job description

Overview

Jasper Alberta Forest Park Hotel Front Desk Agent — Pursuit Collection

Location: 76 Connaught Dr, Jasper, AB

Pay: $18 an hour

Job type: Seasonal, Full-time

What will be your daily pursuit?

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?

The starting salary for this position is $18.00 per hour.

When does this adventure begin?

This is a full-time, year-round position beginning September 22, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Front Desk Agents ensure guests receive the best service possible from our properties. They provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.
• Process telephone calls.
• Process group arrivals and departures; register arriving guests and assign rooms; process guests’ departures, calculate charges and receive payment.
• Take, cancel, and change room reservations.
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required; refer major guest complaints to Hotel Manager or Front Desk Supervisor.
• Balance cash and complete balance sheets, cash reports and related forms.
• Provide information on hotel facilities and services, and local points of interest.
• Arrange services required for guests with special needs.
• Provide information regarding room status and special guests to other departments.
• Learn the Emergency Response Manual thoroughly.
• Learn the Night Audit procedures.
• Perform related Front Desk duties as directed by Supervisor.

What skills and experience do you need for this job?

• Previous guest facing / receptionist experience or education an asset.
• Neat and clean in appearance and work habits.
• Pleasing, outgoing personality.
• Knowledge of languages is considered an asset.
• Ability to accept direction.
• Solid understanding of guest service principles.
• Good communication skills.
• Knowledge of computers; typing skills an asset; will train.
• Ability to work within a team.

What will your work environment be like?

Beautiful: working in the iconic, unforgettable and inspiring location with access to scenery and wildlife in the Canadian Rockies.

Fun: meet team members from across the globe and participate in team events.

Independent: days in and around properties; remote feel with nature.

Busy: expect a physical environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance).

EEO and accommodations

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. If you require accommodation during the application process, please contact our Talent Acquisition Team at [e-mail].