IT Technologist-EN

CAE; Comox; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading aerospace and defense company is seeking an IT Support Specialist in Comox, Canada. The role involves providing on-site technical assistance and remote support for staff. Key responsibilities include maintaining hardware, troubleshooting technical issues, and ensuring compliance with IT policies. Candidates should have a diploma in IT and 2+ years of experience in support roles. This position offers opportunities for professional growth within a collaborative and innovative environment.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Canadian Government Security Clearance at Secret or higher.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops and laptops.
• Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
• Respond to service requests and incidents via ticketing system.

Skills

Windows OS

Office 365

Networking basics

Remote support tools

Troubleshooting

Communication skills

Education

Diploma or degree in Information Technology or related field

Tools

ServiceNow

Job description

About This Role

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting‑edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next‑generation tech solutions for the moments that matter most.

Role Overview

We are seeking an experienced IT Support Specialist to provide on‑site technical assistance at COMOX and remote end‑user support for CAE Staff at CFB Comox. This role will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards for all users.

Key Responsibilities

• On‑Site Support at CFB Comox
  • As part of the D&S Canada IT Team assist with IT infrastructure and operational needs.
  • Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
  • Support deployment and configuration of systems and applications.
• End‑User Support for CAE users at CFB Comox
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.
  • Respond to service requests and incidents via ticketing system.
  • Guide users through problem‑solving steps and elevate complex issues when necessary.
• General IT Duties
  • Ensure compliance with company IT policies and security standards.
  • Document processes, solutions, and maintain accurate asset records.
  • Assist with onboarding/offboarding of employees and device provisioning.

Qualifications

• Canadian Government Security Clearance at Secret or higher.
• Diploma or degree in Information Technology or related field.
• 2+ years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.
• Excellent troubleshooting and communication skills.
• Ability to work independently and manage multiple priorities.

Preferred Skills

• Experience with enterprise ticketing systems (ServiceNow).
• Familiarity with VPN, remote desktop, and collaboration tools.
• Knowledge of ITIL practices is an asset.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws. If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail].