IT Technician - Network & User Support Specialist

The Children's Aid Society of the District of Thunder Bay; Northwestern Ontario; On-site; CAD 57,000 - 73,000; Full time

Job summary

A community services agency in Northwestern Ontario is hiring an Information Technology Technician for a full-time role focused on maintaining IT infrastructure, supporting users, and ensuring reliable technology resources. Candidates must have a relevant diploma and strong knowledge of network systems and Office 365. The role emphasizes effective communication and problem-solving skills. Applications are accepted until February 9th, 2026, through their website or directly to Human Resources.

Qualifications

• Completion of a computer-related diploma or degree is required.
• Valid Ontario Driver's License.
• Strong knowledge of network systems such as Ethernet, TCP/IP.
• Experience with Office 365 Administration.
• Excellent communication and problem-solving skills.

Responsibilities

• Maintain daily operation of the agency's information services infrastructure.
• Provide training to staff on agency policies regarding technology.
• Configure and deploy agency laptops, tablets, and other technology.
• Maintain inventory and tracking system for technology assets.
• Contribute to equity, diversity, and inclusion initiatives.

Skills

Technical knowledge of network systems

Office 365 Administration

Communication skills

Problem-solving abilities

Microsoft Office proficiency

Organizational skills

Teamwork

Tact and sound judgment

Education

Two-Year Computer Diploma or Three-Year Computer Sciences/Networking Degree

Tools

SharePoint

Microsoft Teams

Job description

A community services agency in Northwestern Ontario is hiring an Information Technology Technician for a full-time role focused on maintaining IT infrastructure, supporting users, and ensuring reliable technology resources. Candidates must have a relevant diploma and strong knowledge of network systems and Office 365. The role emphasizes effective communication and problem-solving skills. Applications are accepted until February 9th, 2026, through their website or directly to Human Resources.