IT Technician

AML Oceanographic Ltd.; Dartmouth; On-site; CAD 55,000 - 75,000; Full time

Job summary

A maritime technology company based in Dartmouth, Nova Scotia is seeking an IT Support professional to provide user support and maintain IT systems. Responsibilities include resolving user tickets, system administration, and enforcing security policies. The ideal candidate has 3-5 years of IT experience and strong communication skills. Opportunities for growth are supported in a culture that values teamwork. This position involves managing vendor relationships and improving IT operations.

Qualifications

• 3 - 5 years of experience in IT roles focused on support.
• High level of emotional intelligence and communication skills.
• Able to manage Microsoft for business effectively.

Responsibilities

• Support users by quickly resolving tickets and creating guides.
• Maintain IT systems and enforce user policies.
• Manage relationships with IT vendors and oversee procurement.

Skills

IT support functions

System Administration

Information Security

Microsoft for Business

Emotional Intelligence

Communication Skills

Tools

Google Workspace

Microsoft Entra ID

Epicor

Salesforce

Job description

About AML

Do you love to compete? Are you hungry for achievement? Are you an ‘A’ player? Do you want to work with other ‘A’ players? For a company where culture is nurtured and managed as a critical source of advantage? Where every employee knows and cares about direction and strategy?

AML Oceanographic has clocked average annual growth of more than 20% over the past 8 years. How? Most importantly, we’ve built a team that provides outstanding service and truly cares about our customers. AML has a market reputation for two things:

• Going to the ends of the earth to make our customers successful, and
• Bringing fresh ideas to an established market

We manufacture ocean sensing solutions – sensors, instrumentation, and deployment systems – for business and government customers on all seven continents. As a hi-tech business, our technical team includes experts and engineers with experience in the acoustic, mechanical, electrical, software, and embedded software domains. We operate from locations at either end of Canada: Halifax (Dartmouth) on the Atlantic Coast, and Victoria on the Pacific Coast.

This role will be based out of our office in Victoria, BC.

At AML, we do things a bit differently. Think daily huddles. Think Rockefeller Habits, Scaling Up, and the One Page Plan. Think town hall meetings with on-the-fly question & answer sessions. If you are familiar with these concepts - or they interest you - then you might be a fit for AML.

Mission of the Role

Mission of the Role

Support First, then Improve.

Responsibilities

• User Support: Resolve tickets quickly with a focus on the user experience. First Point of contact and triage for ALL inbound tickets/ System support requests. Create user guides and training documents for common issues. Ability to provide a) Tier 1 and tier 2 support for Google and Microsoft and b) Ability to learn Tier 1 support for Epicor and Salesforce.
• System Administration: Ongoing Maintenance for our IT Systems, User creation, policy enforcement. Gradual Improvement over time. Able to handle small to medium projects independently.
• In scope examples:
  • Propose, Purchase and set up new AV hardware
  • Research and propose a new ISP for offices.
  • Create and maintain users, and groups in Microsoft Entra ID.
• Out of Scope Examples:
  • Manage transition from Google To Microsoft.
  • Overhaul Network infrastructure.
  • Make system changes that affect the entire organization.
• InfoSec: Enforce existing policies with users. Set up and maintain basic cyber security hygiene. We reliably meet CIS IG1.
• Vendor and Asset Management: Manage relationships with external IT vendors and service providers. Oversee procurement, inventory,

Required Qualifications

• 3 - 5 Years of experience in IT roles. Majority of experience in support functions with a strong grasp on the basics of System Administration and Information Security.
• High level of emotional intelligence and strong communication skills.
• Required experience managing Microsoft for business.
• Ability to learn basic ERP and CRM functions to provide tier 1 support.
• Experience with CIS IG1 certification is an asset.
• Experience managing Google Workspace an asset.