IT Support Technician II

Cosmetic Physician Partners; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

A healthcare provider in Montreal is seeking an experienced IT Support Technician to manage escalated technical issues and oversee day-to-day IT operations. The ideal candidate will have at least 2 years of L2 technical support experience and be proficient in the Microsoft 365 suite. Responsibilities include troubleshooting, managing documentation, and configuring Mac systems. Strong communication skills and a proactive work approach are essential for this role, which offers a dynamic work environment in medical aesthetics.

Qualifications

• Minimum 2 years of experience in IT support or technician role with L2-level troubleshooting.
• Strong communication and customer service skills for internal staff.
• Proficiency with Microsoft 365 suite.

Responsibilities

• Provide advanced L2 troubleshooting and problem resolution for escalated technical issues.
• Manage day‑to‑day operations of M365 and Google Workspace tenants.
• Own and manage all IT department documentation and knowledge base.

Skills

L2 troubleshooting

Customer service

Microsoft 365 proficiency

Networking fundamentals

Technical documentation

Organizational skills

Tools

Microsoft 365

Zendesk

SonicWall

Google Workspace

Job description

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

Job Responsibilities

• Provide advanced L2 troubleshooting and problem resolution for escalated technical issues
• Manage day‑to‑day operations of M365 and Google Workspace tenants
• Participate in projects and provide implementation support
• Serve as backup support for L1 help desk operations when needed
• Own and manage all IT department documentation and knowledge base
• Coordinate documentation creation across IT team members
• Maintain documentation standards and ensure regular updates
• Configure, deploy, and support Mac computer systems and specialized macOS issues
• Escalate complex issues to L3
• Receive and resolve escalations from IT Technician

Qualifications

• Minimum 2 years of experience in IT support or technician role with L2-level troubleshooting
• Strong communication and customer service skills for internal staff
• Proficiency with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive)
• Experience with Microsoft technologies (Windows 10/11, Entra ID/Azure AD, Exchange Online)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Experience with endpoint management and deployment
• Ability to create and maintain technical documentation
• Proactive, self‑directed work approach with strong organizational skills
• Commitment to maintaining confidentiality and data security standards (HIPAA)

Nice To Have

• Experience with SonicWall firewalls and network security appliances
• Knowledge of Mobile Device Management (MDM) platforms
• Familiarity with Zendesk or similar ticketing systems
• Google Workspace administration experience
• Project implementation or site onboarding experience
• Understanding of VoIP/telephony systems
• Experience supporting multi‑site environments
• macOS administration and support experience