IT Support Technician: End-User Help, Azure & M365

Corix; Vancouver; Hybrid; CAD 62,000 - 70,000; Full time

Job summary

A technology services provider in Metro Vancouver is seeking an IT Support Technician responsible for delivering technical support across various platforms. The ideal candidate will manage problem tickets, ensure system maintenance, and coordinate user training. Key qualifications include a Bachelor's degree in a related field and at least 3 years of technical support experience. The role requires excellent communication skills and a strong service-oriented mindset. Salary range is between $62,000 and $70,000 annually with a hybrid working environment.

Qualifications

• Minimum 3 years of related work experience in technical support.
• Experience with technology vendors for troubleshooting and support.
• Excellent verbal and written communication skills for non-technical users.

Responsibilities

• Field incoming problem tickets and resolve technical issues.
• Maintain and enhance performance of new and existing technologies.
• Assess training needs and deliver or arrange IT training.

Skills

Problem solving

Communication skills

Technical support

Microsoft Azure deployment

Microsoft 365 administration

Education

Bachelor's degree in computer science or related field

Job description

A technology services provider in Metro Vancouver is seeking an IT Support Technician responsible for delivering technical support across various platforms. The ideal candidate will manage problem tickets, ensure system maintenance, and coordinate user training. Key qualifications include a Bachelor's degree in a related field and at least 3 years of technical support experience. The role requires excellent communication skills and a strong service-oriented mindset. Salary range is between $62,000 and $70,000 annually with a hybrid working environment.