IT Support Specialist - On-Site & Remote (Secret Clearance)

CAE; Comox; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading aerospace and defense company is seeking an IT Support Specialist in Comox, Canada. The role involves providing on-site technical assistance and remote support for staff. Key responsibilities include maintaining hardware, troubleshooting technical issues, and ensuring compliance with IT policies. Candidates should have a diploma in IT and 2+ years of experience in support roles. This position offers opportunities for professional growth within a collaborative and innovative environment.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Canadian Government Security Clearance at Secret or higher.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops and laptops.
• Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
• Respond to service requests and incidents via ticketing system.

Skills

Windows OS

Office 365

Networking basics

Remote support tools

Troubleshooting

Communication skills

Education

Diploma or degree in Information Technology or related field

Tools

ServiceNow

Job description

A leading aerospace and defense company is seeking an IT Support Specialist in Comox, Canada. The role involves providing on-site technical assistance and remote support for staff. Key responsibilities include maintaining hardware, troubleshooting technical issues, and ensuring compliance with IT policies. Candidates should have a diploma in IT and 2+ years of experience in support roles. This position offers opportunities for professional growth within a collaborative and innovative environment.