IT Support Specialist II On Site Montreal 12 Month Contract

Lightspeed Commerce; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global commerce platform provider is seeking an IT Support Specialist (Level 2) for a 12-month contract in Montreal. The role involves providing intermediate technical support to end-users, managing user access, and assisting in IT projects. Candidates should have 3+ years of IT support experience and strong knowledge of macOS and Windows operating systems. Excellent communication skills are essential as the role requires interaction with both technical and non-technical staff. The position is on-site five days a week.

Benefits

Health and wellness credit

Catered lunches from Tuesday to Thursday

Training opportunities

Time off to volunteer

Qualifications

• 3+ years of experience in IT support or helpdesk roles.
• Strong working knowledge of macOS and Windows operating systems.
• Hands-on experience with MDM solutions for managing devices.
• Excellent written and verbal communication skills.

Responsibilities

• Provide intermediate technical support to end-users.
• Manage user access requests and equipment provisioning.
• Educate end-users on IT best practices and provide training.
• Assist with routine IT maintenance tasks.

Skills

Technical support

Problem-solving

Communication

Customer focus

MacOS knowledge

Windows knowledge

Education

Associate’s degree in Information Technology

CompTIA A+ certification

Network+ certification

Tools

Jira Service Management

Zendesk

ServiceNow

Job description

A global commerce platform provider is seeking an IT Support Specialist (Level 2) for a 12-month contract in Montreal. The role involves providing intermediate technical support to end-users, managing user access, and assisting in IT projects. Candidates should have 3+ years of IT support experience and strong knowledge of macOS and Windows operating systems. Excellent communication skills are essential as the role requires interaction with both technical and non-technical staff. The position is on-site five days a week.