IT Support Specialist I

Leggett & Platt; Lakeshore; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading manufacturing company in Canada is looking for an IT Support Specialist I to provide reliable support for hardware and software within the Automotive division. The role involves serving as a point of contact for technical assistance, monitoring IT requests, and providing user training. Candidates should have a Bachelor's degree and 1-2 years of IT support experience. The position requires proficiency with Microsoft products and excellent communication skills. Join a diverse team dedicated to user support and technical solutions.

Qualifications

• 1-2 years’ experience in an IT professional support role.
• Ability to diagnose and resolve technical issues independently.
• Keen attention to detail and interest in problem solving.

Responsibilities

• Serve as a local point of contact for end users seeking technical assistance.
• Monitor and respond quickly to requests received through the IT Service Desk.
• Provide accurate information and technical assistance support.

Skills

Proficient with Microsoft products

Solid understanding of computer systems

Customer-oriented

Strong communication skills

Basic hardware repair

Education

Bachelor’s degree relevant to the position

Tools

Active Directory

Office

Power BI

D365

Azure

Job description

We, at Leggett & Platt Inc., are searching for an IT Support Specialist I within our Corporate ITteam to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? Our automotive products fall into four primary groups: Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

As an IT Support Specialist I you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support for IT hardware and software. This is an on-site position, but you will be providing both remote and on-site IT support to our users, as well as providing support to other regional locations as needed.

So, what will you be doing as an IT Support Specialist I?

• Serve as a local point of contact for end users seeking technical assistance

• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step-by-step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Travel between area facilities to support locations within the region
• Escalate issues to appropriate teams when necessary
• Provide white-glove onboarding to new users

To be successful in this role, you’ll need:

• Bachelor’s degree relevant to the position
• 1-2 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Proficient with current office and manufacturing software, Active Directory, and Microsoft products (Office, Power BI, D365, Azure)
• Solid understanding of computer systems, mobile devices, printers, and other tech-related products
• Basic knowledge of networking, servers, and industrial manufacturing hardware.
• Bachelor’s degree relevant to the position or equivalent experience
• Ability to diagnose and resolve technical issues without direct supervision
• Proficiency in English
• Customer-oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.
• Ability to work effectively as part of a team
• Comfortability working with a Command Prompt would be a plus
• Able to set up ODBC calls and understand connections would be a plus
• Experience installing/maintaining various OSes (Windows/Linux), experience with iOS
• Basic hardware repair (hard drives/RAM/etc.) and troubleshooting

What to Do Next

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

Equal Employment Opportunity/Veteran/Disability Employer

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