IT Support Analyst – Tier 1

Davinci AI Solutions; Calgary; On-site; CAD 44,000 - 48,000; Full time

Job summary

A rapidly growing technology company in Calgary seeks an IT Support Analyst (Tier 1) to merge a passion for technology with customer service. This role offers competitive compensation between $44,000 to $48,000, and includes benefits such as dental care, on-site parking, and paid time off. Ideal candidates will troubleshoot and resolve various technical issues while collaborating within the team. This full-time, in-person position will provide exciting opportunities for career advancement.

Benefits

Comprehensive benefits package

Dental care

On-site parking

Paid time off

Qualifications

• Thorough understanding of Windows and Mac operating systems.
• Solid grasp of essential networking concepts.
• Demonstrated experience in diagnosing hardware, software, and networking challenges.

Responsibilities

• Provide efficient first-level technical assistance to customers and employees via phone, email, and online chat.
• Diagnose and resolve a variety of hardware, software, and networking issues.
• Forward complex problems to Tier 2 support as needed.

Skills

Understanding of Windows and Mac operating systems

Networking concepts

Diagnosing hardware issues

Communication skills

Customer service expertise

Ability to work independently

Team collaboration

Job description

Qualifications

• Thorough understanding of Windows and Mac operating systems
• Solid grasp of essential networking concepts
• Demonstrated experience in diagnosing hardware, software, and networking challenges
• Outstanding communication skills and customer service expertise
• Ability to work independently as well as collaboratively within a team

Responsibilities

• Provide efficient first-level technical assistance to customers and employees via phone, email, and online chat
• Diagnose and resolve a variety of hardware, software, and networking issues
• Forward complex problems to Tier 2 support as needed
• Maintain precise records of customer interactions and solutions in our ticketing system
• Stay updated on the latest advancements in technology and industry best practices

Company

We are a rapidly growing company seeking an IT Support Analyst (Tier 1) to join our team. This pivotal role allows you to merge your passion for technology with exceptional customer service, helping to troubleshoot and resolve various technical issues for our valued customers. We offer a competitive salary ranging from $44,000 to $48,000, along with a comprehensive benefits package that includes dental care, on-site parking, and paid time off. This is a full-time, in-person position with exciting opportunities for career advancement.