IT Support Analyst — Deskside & Systems Specialist

MasTec Purnell Canada; Grande Prairie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading contractor in Western Canada is seeking an IT Support Analyst to assist with maintaining computer operations. The role includes providing deskside support, troubleshooting technical issues, and documenting problems in Service Now. Preferably, candidates should have over 5 years of help desk experience and a background in industrial construction. Key skills include technical support, excellent communication, and strong analytical abilities. Competitive salaries and a commitment to a diverse work environment are offered, alongside various employee benefits.

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Paid time off

Vision care

Qualifications

• 5+ years of hands-on help desk experience required.
• Experience working in industrial construction project environments is an asset.
• Experience with Microsoft Teams and SharePoint required.

Responsibilities

• Provide deskside support for hardware and software issues.
• Document technical problems through Service Now.
• Assist in training on applications and systems.
• Maintain asset database with high levels of accuracy.

Skills

Technical support

Troubleshooting

Communication skills

Analytical skills

Problem-solving

Education

Post-secondary diploma or degree in Computer Science or related field

Tools

Microsoft Operating Systems (Windows 10 & 11)

Office 365

Service Now

SCCM

Job description

A leading contractor in Western Canada is seeking an IT Support Analyst to assist with maintaining computer operations. The role includes providing deskside support, troubleshooting technical issues, and documenting problems in Service Now. Preferably, candidates should have over 5 years of help desk experience and a background in industrial construction. Key skills include technical support, excellent communication, and strong analytical abilities. Competitive salaries and a commitment to a diverse work environment are offered, alongside various employee benefits.