IT Specialist

New Gold Inc.; Kamloops; On-site; CAD 62,000 - 72,000; Full time

Job summary

A leading Canadian mining company is seeking an IT Specialist for their New Afton Mine in Kamloops. The role involves managing IT service delivery, including both server administration and end-user support. Successful candidates will have a university degree in Computer Science or related fields, along with a minimum of two years in IT operations. A competitive salary and benefits package are on offer, alongside the opportunity to work in a collaborative and inclusive environment.

Benefits

Career development opportunities

Comprehensive benefits package

Competitive compensation

Qualifications

• 2+ years of experience in IT operations required.
• Experience managing Tier 1 and 2 helpdesk systems preferred.
• Strong troubleshooting skills needed.

Responsibilities

• Provide IT service provisioning and support.
• Administer Microsoft servers and cloud services.
• Troubleshoot mobile devices utilizing Intune.
• Manage small to moderate IT projects.

Skills

Microsoft Product Suite

Communication skills

Problem-solving ability

Proactive attitude

Education

University or College degree/diploma in Computer Science/IT

Tools

Microsoft Intune

Microsoft Exchange Online

Microsoft Teams

Microsoft SharePoint

Job description

Make an impact at Canada’s premier mining company.

When you advance your career at New Gold, you are joining a Canadian-focused intermediate gold mining company engaged in the operation, development, and exploration of mineral properties. Our mission is to be a leading intermediate gold producer, driving responsible and profitable mining in a way that creates sustainable value for our employees, shareholders, the communities in which we live and work, and our environment. To learn more about New Gold, visit our website at … To learn more about our culture and people practices, visit the …

New Gold attracts and hires highly skilled individuals. By joining our team, you can look forward to:

• A stimulating values-based work
• A culture of collaboration and inclusion
• Inspiring colleagues and approachable leaders
• Career development opportunities
• A deeply rooted commitment to responsible mining, health and safety and community engagement
• A competitive total compensation program
• A comprehensive benefits package including a retirement savings plan.

New Afton Mine

Situated 10 kilometers west of picturesque Kamloops, British Columbia, the New Afton Mine is an underground gold and copper producing site.

Kamloops is a city of 90,000 people, located 350 kilometers east of Vancouver. The area provides the opportunity to live and work in a vibrant community with its own university and within easy reach of world class ski resorts, championship golf courses, mountain biking trails, popular recreational lakes and award-winning vineyards.

About The Role

Schedule: 5x2 (Mon-Fri) or 4x3 (Mon-Thurs or Tues-Fri); Flexible Schedule options available.

Position Reports To: IT Supervisor.

Position Overview: The role of the IT Specialist will encompass all aspects of IT service and delivery.

Key Responsibilities

• Responsible for IT service provisioning (add/delete users, change of access, password resets, mailbox quota management).
• Microsoft server and cloud administration (Exchange Online, Teams, Sharepoint Online, Entra ID, File/Print).
• Mobile device provisioning and troubleshooting using Microsoft Intune.
• Review and action security center alerts and recommendations.
• Analyze and review helpdesk performance.
• Mobile and laptop device provisioning and troubleshooting using Microsoft Intune.
• Manage and own small to moderate projects.
• Core Infrastructure maintenance.
• Work with other departments and vendors on IT related projects.
• Respond to tickets in the helpdesk system and general end user support.
• Deploying desktop computers.

Qualifications

• University or College degree/diploma in Computer Science/Information Technology or related experience.
• A minimum of 2 years in IT operations.
• Sound knowledge of Microsoft Product Suite including Entra ID, Exchange Online, Sharepoint, Teams and Office Products.
• Strong Communication and Documentation skills.
• Enthusiastic and proactive.

Preference Would Be Given To Candidates With

• Previous experience managing a Tier 1 and 2 helpdesk system.
• Previous Project Management Knowledge.
• Previous knowledge of Microsoft Intune.
• Ability to problem solve and handle multiple tasks efficiently and effectively.
• Experience working with end users.
• Flexibility and “can-do” attitude.
• Trouble‑shooting ability.
• Mining experience.

Other Requirements

• Successful completion of pre-placement functional screen.
• Provide proof of a valid Class 5/7N driver’s license.
• Demonstrate eligibility to work in Canada.
• Provide confirmation of valid educational requirements.

Compensation

The anticipated salary for this position is between $62,000 and $72,000. A competitive salary, performance bonus plan and benefits will be provided. This is not a camp operation and therefore the successful candidate will be required to relocate to the Kamloops area or travel and accommodation will be the responsibility of the successful applicant.

Applicants can submit their resume and cover letter until 11:59pm on January 2, 2025.

Inclusion, Equal Opportunity, Accessibility

New Gold is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the recruitment process are available upon request.

Additional Information

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. New Gold does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with the Company. Any resume or other information received from a supplier not approved by New Gold will be considered unsolicited and will not be considered.