IT Quality Senior Analyst

Citi; Mississauga; On-site; CAD 129,000 - 195,000; Full time

Job summary

A leading global bank in Mississauga is seeking an IT Quality Sr Analyst to oversee the User Acceptance Testing process and ensure systems meet high-quality standards. The ideal candidate has over 5 years of Testing Analyst experience, along with familiarity with the Software Development Lifecycle and automated testing tools. This role involves collaboration with technology managers and stakeholders to design effective testing strategies and document outcomes.

Qualifications

• 5+ years of Testing Analyst experience.
• Familiarity with the Software Development Lifecycle (SDLC) and Quality Assurance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process.
• Tests and analyzes systems to ensure they meet user requirements.
• Identifies defects and recommends corrective actions.

Skills

Testing Analyst experience

Communication skills

Stakeholder management

Education

Bachelor’s/University degree or equivalent experience

Tools

Automated regression testing tools

Job description

Overview

Citi, the leading global bank, has approximately 200 million customer accounts and operates in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explain what we do and Strategy explains how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The IT Quality Sr Analyst is a seasoned professional role that applies in‑depth disciplinary knowledge, contributes to the development of new techniques and the improvement of processes and workflows for the area or function, and integrates subject matter and industry expertise within a defined area. It requires an in‑depth understanding of how areas integrate within the sub‑function and the ability to coordinate and contribute to the objectives of the function and overall business. The role evaluates moderately complex issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. It requires strong analytical skills to filter, prioritize and validate complex and dynamic material from multiple sources, and it requires good communication and diplomacy skills. Regularly assumes leadership roles within teams and may be involved in coaching and training of new recruits. Significant impact in terms of project size and geography, by influencing decisions through advice, counsel and/or facilitating services to others in the area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Works with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Tests and analyzes a broad range of systems and applications to ensure they meet or exceed specified standards and end‑user requirements.
• Works closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts.
• Performs complex testing assignments and executes test scripts according to application requirements documentation.
• Identifies defects and recommends appropriate corrective actions; performs root cause analyses.
• Coordinates multiple testers and testing activities within a project.
• Retests after corrections are made to ensure problems are resolved.
• Documents, evaluates and researches test results for future replication.
• Identifies, recommends and implements process improvements to enhance testing strategies.
• Analyzes requirements and design aspects of projects and interfaces with client leads and development teams.
• Demonstrates sound understanding of concepts and principles in own technical area and basic knowledge in other areas; possesses in‑depth understanding of how own area integrates within IT testing and has basic commercial awareness.
• Makes evaluative judgments based on analysis of factual information in complicated and novel situations.
• Participates in test strategy meetings and contributes to team success; provides quality of tasks and information within the team and related groups.
• Maintains effective communication and diplomacy to exchange complex information.
• Provides metrics related to the cost, effort, and milestones of quality activities on a project level.
• Acts as advisor and mentor for junior team members and may assume informal/formal leadership roles within teams.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, safeguarding Citi, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5+ years of Testing Analyst experience
• Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC; knowledge of operating systems, languages and database tools; knowledge of defect tracking systems and processes, including change management; knowledge of automated regression testing tools; experience testing trading platforms or similar software; ability to work under pressure during tight deadlines
• Methodical approach to testing and problem solving; theoretical and analytical skills with ability to plan and operate
• Excellent communication and stakeholder management skills with a proactive attitude
• Specific software languages depend on the area of business

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group: Technology

Job Family: Technology Quality

Time Type: Full time

Primary Location Full Time Salary Range: $94,300.00 - $141,500.00

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Citi accessibility information and policies. View Citi’s EEO Policy Statement and the Know Your Rights poster.