IT Process Analyst — Drive Agile ITIL Transformations

Alteo Inc.; Montreal; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Montreal is seeking an IT Process Analyst for a permanent hybrid position. The successful candidate will work within a multidisciplinary team, contributing to the digital transformation of a large-scale platform. Responsibilities include optimizing processes and ensuring efficient change management. Ideal candidates have a Bachelor's degree in computer science and at least 5 years of IT experience.

Qualifications

• 5+ years of relevant experience in an IT department.
• Solid experience in defining and implementing processes.
• Significant experience in ITIL environments.

Responsibilities

• Support teams in defining processes that must be reproducible across all teams.
• Document and propose reusable templates for operational processes.
• Identify inefficiencies and propose continuous improvements.

Skills

IT process definition

Change management

Agile methodologies

Communication skills

Education

Bachelor's degree in computer science or equivalent

Job description

A leading technology firm in Montreal is seeking an IT Process Analyst for a permanent hybrid position. The successful candidate will work within a multidisciplinary team, contributing to the digital transformation of a large-scale platform. Responsibilities include optimizing processes and ensuring efficient change management. Ideal candidates have a Bachelor's degree in computer science and at least 5 years of IT experience.