IT Operations Senior Associate

Spaulding Ridge; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading advisory and IT firm in Toronto is seeking an IT Operations Senior Associate to support end users and manage enterprise project platforms like Jira. This role requires advanced Jira administration skills, 4+ years of support experience, and a Bachelor's degree in Computer Science. The company promotes a collaborative work environment with strong values of diversity and inclusion, offering competitive benefits including flexible time off and an annual training allowance.

Benefits

Competitive benefits package

Flexible Time Off

Paid holiday time

Paid maternity and paternity leave

Monthly technology and wellness allowance

Annual training allowance program

Qualifications

• Minimum 4 years' experience with level 1 and 2 support.
• 2+ years of experience in cybersecurity or related field.
• Experience supporting Windows 11 and MacOS operating systems.

Responsibilities

• Support end users' hardware and software.
• Serve as the primary point of contact for enterprise project platforms.
• Monitor network traffic and system logs.

Skills

Advanced experience administering Jira

Analytical and problem-solving skills

Ability to communicate questions and solutions

Project management tasks

Ability to provide IT training

Education

Bachelor's degree in Computer Science or related field

Tools

Atlassian Jira

Microsoft 365

Windows 11

MacOS

Azure Active Directory

SharePoint

Job description

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.

What You Will Do and Learn

As an IT Operations Senior Associate on the Technology and Security team, this role will be responsible for supporting end users' hardware and software, troubleshooting problems as they arise, and serve as the primary point of contact for the implementation, configuration, and ongoing administration of enterprise project platforms, including Atlassian Jira and Smartsheet.

Ideal candidates will be able to:

• Advanced experience administering Jira within the Atlassian suite, including project creation and configuration, workflow customization, issue type and screen schemes, custom field management, permission and notification schemes, and automation rule setup.
• Ability to manage basic projects tasks, including planning, scheduling, time management, communication, organization, risk assessment, resource coordination, stakeholder engagement, and reporting.
• Ability to work independently in support of end user requests.
• Ability to clearly communicate questions and solutions verbally, as well as over chat and email.
• Ability to demonstrate a clear understanding of end users' technical needs and act with a sense of urgency, as they pertain to serving and supporting their clients.
• Outstanding analytical and problem-solving skills, capable of diagnosing, researching, and testing new or unusual technical issues.
• Ability to give IT Trainings to all bandmates, including IT team members.
• Ability to serve as an escalation point and explain complex solutions to less tenured or new associates on technology, processes, and best practices.
• Exceptional ability to clearly document new troubleshooting resolutions and update existing documentation in a clear, concise manner.
• Ability to help IT manager organize and manage IT asset inventory including computers, peripheral devices, and software licenses.
• Strong ability to manage competing priorities and workloads including service requests, projects, and any other tasks that may arise.
• Adhere to and promote IT procedures and policies within the team and across the organization.
• Ability to collaborate with Technology and Security team members to address troubleshooting requests, project rollouts, implement security controls, technologies and policy applications to protect against cyberthreats.
• Ability to assist with regular vulnerability assessments and penetration testing to identify potential security threats, when needed.
• Ability to understand and maintain TCP/IP Networking, hubs and switches.
• Monitor network traffic and system logs to detect and respond to security incidents.
• Monitor system alerts and logs to detect and respond to security incidents.
• Provide on-call weekend support for critical IT incidents or projects

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 4 years' experience with level 1 and 2 support.
• Minimum 2 years’ experience of basic project management skills
• 2+ years of experience in cybersecurity or related field
• Advanced experience with Atlassian products most specifically Jira Software/Service Management
• Experience supporting both Windows 11 and MacOS operating systems
• Experience in Azure Active Directory administration.
• Experience supporting and administrating Microsoft 365 environment and productivity applications
• Experience with SharePoint and Team administration
• Experience with Intune and Autopilot administration
• Experience with Meraki, PowerShell, Python and HTML is a plus.
• Knowledge of security frameworks such as NIST, ISO, or CIS
• Able to travel occasionally to support other office locations.
• Must have a valid driver's license and either have or obtain a valid passport.

What else to expect

As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some of our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

Spaulding Ridge’s Commitment to an Inclusive Workplace

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to our VP of Human Resources, Cara Halladay ([e-mail]). Requests for reasonable accommodation will be considered on a case‑by‑case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.