IT Helpdesk Specialist

Dennis Group; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading engineering firm in Mississauga is seeking a Technical Support Specialist to provide assistance with computer hardware and software. The role involves maintaining system performance, resolving technical issues, and supporting internal customers. Candidates should have 2-4 years of helpdesk experience and be familiar with tools like Kaseya and Connectwise. This position offers competitive compensation and opportunities for professional growth, including education reimbursements.

Benefits

Comprehensive employee benefits

Paid time off with open vacation policy

Bonus and profit-sharing plans

Qualifications

• 2-4 years of experience with Tier 1 and 2 helpdesk end user support.
• Self-directed, able to focus on tasks with minimal oversight.
• Strong computer hardware skills preferred; includes laptop repairs.

Responsibilities

• Provide technical assistance and support for computer systems.
• Maintain daily performance of computer systems.
• Respond to helpdesk requests and resolve issues.

Skills

Strong customer service skills

Troubleshooting skills

Knowledge of Office365

Familiarity with RMM tools

Windows expertise

AutoCAD software knowledge

Tools

Kaseya

Connectwise

Ninja

Job description

Responsible for providing technical assistance and support related to Dennis Group computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problem, and determine and implement solutions. Support our internal customers.

Primary responsibilities (Canada & USA)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Maintain daily performance of computer systems.
• Respond to helpdesk requests from internal customers seeking assistance. Ask questions to determine nature of problem. Run diagnostic programs to resolve problems. Walk customers through problem-solving process. Follow-up with customers to ensure issues have been resolved.
• Install, modify, and repair computer hardware and software. Install computer peripherals for users in our Mississauga and Cambridge offices.
• Resolve technical problems with LAN, VPN, and other systems. Run reports to determine malfunctions that continue to occur.
• Clean up computers.
• Help train users.
• Gain feedback from customers about computer usage. Translate feedback into an improved customer experience.

There are professional growth opportunities with this position within our company. We also support and reimburse continuing education.

About You

• 2-4 years of experience with Tier 1 and 2 helpdesk end user support
• Self-directed, able to focus on tasks and perform with minimal oversight
• Familiar with RMM tool use to support users (Kaseya, Connectwise, Ninja, etc.)
• Strong customer service and troubleshooting skills
• Strong working knowledge of Office365, Windows, AutoCAD software
• Equipment setups and deployment. Printers, network devices, workstation setup, server rack installations, etc.
• Experience with architectural or construction industry a plus
• Strong computer hardware skills preferred. Laptop repairs, water cooled desktop builds, etc.

About Us

We plan, design, engineer, and build food plants for major brands across the country and the world. For the past three decades, we’ve focused exclusively on the food and beverage industry, helping your favorite brands put your favorite foods in the grocery store. Simply put, food isn’t one thing we do, it’s all we do.

Dennis Group offers competitive compensation packages commensurate with experience. We provide comprehensive employee benefits including medical, dental, vision, life and disability insurance, paid time off including an open vacation policy, as well as bonus, profit-sharing, and retirement plans.

Dennis Group is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics.