IT - Digital Product Designer - Expert

Mindlance; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services company in Toronto seeks a Content Designer for a 12+ month contract. This role requires 7-10+ years of experience in content design, focusing on complex products in a regulated environment. Responsibilities include designing content for banking portals and collaborating with cross-functional teams. Ideal candidates will have a strong background in technical writing and stakeholder engagement abilities. This position is pivotal in ensuring clarity and compliance in user-facing materials.

Qualifications

• 7–10+ years of experience in content design, technical writing, or product writing.
• Expert capability in communicating complex, regulated products.
• Strong skills in managing stakeholder relationships and communications.

Responsibilities

• Design and maintain content across business banking journeys.
• Translate complex banking concepts into clear, concise copy.
• Collaborate with cross-functional product teams for design consistency.

Skills

Content design

Technical writing

Information design

Stakeholder management

Communication skills

Tools

Confluence

Jira

Figma

Mural

PowerPoint

Keynote

Job description

Job Details

Industry: Banking / Financial
Job Title: Content Designer
Duration: 12+ Months
Location: Toronto, ON, Canada

Job Description

• Content Designer (Digital Product Designer – Expert) for a Commercial/Business Banking transformation program, focused on designing clear, technically accurate content within a complex, highly regulated B2B payments and banking portal for commercial clients.

Roles & Responsibilities

• Design and maintain content across core business banking journeys, with emphasis on multiple payment methods and payment/payee management within a new commercial banking portal.
• Translate complex banking and payments concepts into clear, concise copy and information hierarchies that support user comprehension and task completion.
• Collaborate closely with interaction designers, visual designers, researchers, product owners, business, and technology partners as part of cross‑functional product squads.
• Facilitate and contribute to design critiques, providing content‑focused recommendations that ensure consistency, inclusivity, and clarity across overlapping features.
• Participate in ideation sessions and other collaborative design activities, contributing content and product‑thinking expertise.
• Create and manage short‑form UI content (labels, messages, in‑product help) with occasional medium/long‑form artifacts such as user guides and documentation.
• Use tools such as Confluence, Jira, and Figma (plus Mural, PowerPoint/Keynote) to document, track, and visualize content work and flows.
• Ensure content respects legal, regulatory, and compliance constraints inherent to financial services and business banking.

Must Have

• 7–10+ years overall professional experience, with expert‑level capability in content design, technical writing, or product‑focused writing (not marketing/SEO).
• Proven experience writing about complex, regulated products or systems (e.g., financial services, B2B, enterprise platforms) for professional users rather than general consumers.
• Strong information design and hierarchy skills, with emphasis on in‑product content rather than marketing/sales copy.
• Ability to quickly absorb complex business and regulatory requirements in a highly regulated banking environment.
• Exceptional stakeholder management, relationship‑building, communication, and presentation skills; comfortable engaging senior partners.
• High level of independence and self‑direction, with strong organization skills and attention to detail, able to manage multiple priorities with minimal oversight.
• Comfort working in ambiguous problem spaces and bringing structure and clarity to them.

Nice to Have

• Experience in financial institutions, especially business/commercial banking or complex B2B products.
• Experience with Figma for flows and mockups and with journey maps/storyboards to tell experience narratives.
• Broader product design exposure or experience embedded in digital product teams.
• Familiarity with Confluence, Jira, Mural, and common presentation tools (PowerPoint/Keynote).
• Knowledge of accessibility and inclusive design practices for digital products.

EEO: “Mindlance is an equal‑opportunity employer. We are committed to inclusive, equitable, barrier‑free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.”