IT Analyst – Video Conferencing Solutions (MTR)

iA Financial Group; Quebec; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A financial services company in Quebec seeks an IT Analyst for video conferencing solutions. You will manage Microsoft Teams Rooms (MTR) environments, ensure their reliability, and improve digital collaboration practices. Ideal candidates have over 5 years of experience, a degree in computer science, and strong networking skills. This role offers competitive benefits and a hybrid work model.

Benefits

Flexible group insurance

Competitive retirement plan

Stock purchase plan

Wellness days

Telemedicine services

Performance bonus

Qualifications

• 5+ years of experience in a similar role.
• Experience in deploying and managing large-scale video conferencing solutions.
• Intermediate level of English language proficiency.

Responsibilities

• Manage, evolve, and support video conferencing solutions.
• Ensure reliability and performance of video conferencing equipment.
• Automate equipment management processes.

Skills

Mastery of Microsoft Teams Rooms (MTR)

Networking knowledge

Communication skills

Technical issue diagnosis

Interdisciplinary collaboration

Education

Degree in computer science

Tools

Teams Admin Center

ServiceNow

PowerBI

Job description

Overview

IT Analyst – Video Conferencing Solutions (MTR)

Build the Future with Us

Are you known for your technical expertise, client-oriented approach, and ability to manage complex environments? Do you have a passion for collaboration technologies and wish to contribute to the evolution of enterprise video conferencing solutions? Join the digital experiences team at iA Financial Group and play a key role in optimizing, ensuring the reliability, and innovating Microsoft Teams Rooms (MTR) environments across the organization.

This position represents a great opportunity to showcase your skills and fully leverage your potential within a caring and reliable company. Here, people and their development are at the heart of our concerns, fostering an environment conducive to collaboration and innovation.

What You Will Accomplish with Us

As an IT Analyst, you will be responsible for managing, evolving, and supporting video conferencing solutions, particularly MTR environments. Your responsibilities will include:

• Ensuring the reliability, performance, and availability of video conferencing equipment and software.
• Actively participating in the design, deployment, and improvement of MTR rooms in various offices and agencies.
• Collaborating with IT teams, suppliers, and partners to integrate best practices in digital collaboration.
• Monitoring MTR environments using specialized tools, analyzing incidents, and proposing sustainable solutions.
• Automating equipment management and deployment processes to improve operational efficiency.
• Providing expert-level support to users and internal teams, including training and documentation.
• Participating in the development of technological standards and strategic monitoring of video conferencing solutions.
• Contributing to the continuous improvement of processes and tools related to the digital user experience.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for their mastery of Microsoft Teams Rooms (MTR) solutions, including certified equipment, network configurations, and integrations with Microsoft 365.
• Stands out for their knowledge in networking, particularly in configuring and troubleshooting IP networks, VLAN, QoS, and secure connectivity for MTR environments.
• Demonstrates a strong ability to analyze performance, diagnose technical issues, and propose improvements.
• Is recognized for their excellent communication, simplification, and interdisciplinary collaboration skills.
• Has over 5 years of experience in a similar role, along with a recognized degree in computer science.
• Has demonstrated experience in deploying, managing, and supporting large-scale video conferencing solutions.
• Possesses in-depth knowledge of audio/video protocols, connectivity standards (HDMI, USB-C, PoE, etc.), and Windows environments.
• Masters IT asset management, monitoring tools (e.g., Teams Admin Center, ServiceNow, PowerBI), and technical documentation.
• Stands out for their knowledge of ITIL, Lean/Agile principles, and the ability to apply them in a digital transformation context.
• Intermediate level of English language proficiency is required as the person will participate in meetings, collaborate on projects, and respond to questions on a weekly basis in English with English-speaking partners and colleagues.

Why You Will Love Working with Us

• A work environment where learning and development merge with a collective quest for excellence;
• A healthy, safe, fair, and inclusive environment where potential can be expressed and developed freely;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces. Competitive social benefits: Flexible group insurance, competitive retirement plan, stock purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and more!

Apply Now and Take Charge of Your Career, Where Your Talent Truly Matters!

Hesitant to Apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, dare to apply – your place might be with us, and we want to get to know you!