IT Analyst IV - Technical Support

Global Technical Talent; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing firm in Canada is seeking an IT Analyst IV for Technical Support to manage access provisioning in a fast-paced environment. The ideal candidate will have over 8 years of experience in IT support, strong communication skills, and expertise in access management. This hybrid role requires onsite presence for 2 days initially, increasing to 4 days weekly, making it essential for applicants to adhere to this requirement.

Qualifications

• 8+ years of IT or application support experience.
• Proven access provisioning expertise.
• Hands-on experience running reports and using Microsoft Excel.
• Strong oral and written communication skills.

Responsibilities

• Review and process application access request forms.
• Communicate with requesters to clarify access needs and approvals.
• Provision and validate access, retaining evidence for audit purposes.
• Ensure SLA compliance while working in a high-volume, deadline-driven environment.
• Generate and run reports to track access and application activity.
• Support the Application Support team with daily operational tasks.

Skills

Application support proficiency

Access management experience

Report generation and Excel skills

Excellent communication

Tools

Microsoft Excel

SQL

PowerShell

Job description

Primary Job Title:
IT Analyst IV – Technical Support

Alternate/Related Job Titles:

• Application Support Analyst
• Technical Support Specialist
• IT Access Management Analyst
• Systems Support Analyst
• AML Application Support Specialist

Location:
Toronto, ON
Onsite Flexibility:
Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)
Anchor Days: Monday and Thursday (mandatory)

Contract Details:

• Position Type: Contract
• Contract Duration: 12 months (Start ASAP – End ~August 2026)
• Extension: Possible (depending on budget and business needs)
• Conversion to FTE: Not likely, but not ruled out
• Start: ASAP
• End: 1 year from start date (approx. 2026)
• Pay Rate:C$30 - C$40/Hr
• Shift/Hours: Monday–Friday, core business hours
• Travel Required: No

Job Summary:
The IT Analyst IV – Technical Support will join theGlobal Anti-Money Laundering (AML) Department’s Application Support team. This role focuses on access provisioning across multiple applications while ensuring compliance, audit readiness, and SLA adherence. The ideal candidate will bring strong technical support experience, excellent communication skills, and the ability to thrive in a fast-paced, collaborative team environment. Key Responsibilities:

• Review and process application access request forms.
• Communicate with requesters to clarify access needs and approvals.
• Provision and validate access, retaining evidence for audit purposes.
• Ensure SLA compliance while working in a high-volume, deadline-driven environment.
• Generate and run reports to track access and application activity.
• Support the Application Support team with daily operational tasks.

Required Experience:

• 8+ years of IT or application support experience
• Proven access provisioning expertise
• Hands-on experience running reports and using Microsoft Excel
• Strong oral and written communication skills

Nice-to-Have Experience:

• SQL experience
• Anti-Money Laundering (AML) background
• PowerShell scripting knowledge
• Banking/financial services industry experience

Required Skills:

• Application support proficiency
• Access management experience
• Report generation and Excel skills
• Excellent communication

Preferred Skills:

• SQL querying and reporting
• AML application familiarity
• Scripting with PowerShell
• Experience supporting large enterprise systems

Additional Notes:

• Candidates must be onsite at least 2 days/week initially; as of Nov 3, 2025, 4 days onsite is mandatory.
• Non-compliance with onsite requirements is a disqualifier.
• Team culture: Collaborative, fast-paced, supportive (team of 15).

About the Client:
A top 10 bank in Canada and North America, offering comprehensive financial solutions in retail, commercial, wealth management, and wholesale banking. Known for a customer-first approach and commitment to innovation, the bank helps clients thrive in today’s evolving financial landscape.

About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number: 25-25340
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