IT Administrator

Flipp; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Canada is looking for an IT Administrator to manage IT support requests and lead project implementations. The ideal candidate has 1-3 years of experience in help desk support, strong troubleshooting skills with both PC and Mac environments, and relevant certifications. This role emphasizes a collaborative work environment, opportunities for personal growth, and inclusivity.

Benefits

Inclusive and collaborative environment

Tools and opportunities for growth

Flexibility in work location

Qualifications

• 1-3 years as a help desk technician or technical customer support role.
• Experience with troubleshooting technical issues and managing IT assets.
• Ability to lead implementation of IT projects.

Responsibilities

• Resolve low-to-medium complexity IT support requests.
• Lead implementation of IT projects.
• Assist in maintaining IT assets inventory.

Skills

Troubleshooting environments with both PC/Mac

iOS/Android support

Vmware Workforce1

Microsoft Office Suite

Google Workspace

Network setup

User account administration

Technical documentation

Imaging and asset management

Education

A+ certification

HDI-CSR certification

Network + / CCNA certification

Job description

Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.

We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.

At Flipp, you'll work with hungry, humble, highly intelligent and other-centered teammates. We challenge ourselves, learn by doing, and grow by developing new skills and perspectives. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp's ITteam manages the technology service delivery and systems that support business operations, ensuring reliability, security, and scalability to meet organizational needs.

The IT Administrator is the first point of contact for all IT support requests. For low to medium-complexity issues, he/her solves them independently and for those that are beyond their capabilities, will work with other team members (or the Director/Manager) to resolve them. Additionally, the IT Administrator leads the implementation of IT projects and other operational activities, as assigned.

What you'll get the opportunity to do:

Resolve all low-to-medium complexity IT support requests sent by team members; complex IT support requests would be handled by the manager/director or handled by the analyst under the guidance of the manager/director. These requests include, among other things, troubleshooting requests, access privileges requests, IT assets upgrade requests, new laptop/mobile requests and other technical support requests, assisting vendors where required.

Lead implementation of low-to-medium complexity IT projects and assist in the implementation of complex IT projects planned as part of IT initiatives.

Perform other duties in relation to the IT program as assigned by the manager/director, such as following processes as defined by the manager/director to uphold the operational excellence as set out by the manager/director and maintaining IT assets inventory.

What you'll bring to the team:

1-3 years as a help desk technician or other technical customer application/ hardware support role, inclusive of troubleshooting environments with both PC/Mac and iOS/Android, Vmware Workforce1, Microsoft Office Suite, Google Workspace suite, network - wired & Wifi / printer / laptop / Audio Video setup and configuration, User account administration, technical documentation creation, Imaging and asset management.

A+

HDI-CSR

Network + / CCNA

Our promise to each other:

What we bring:

• An inclusive, collaborative environment where your voice matters
• The tools and opportunities you need to grow and develop
• Every opportunity to own your success

What you bring:

• Your authentic self, everyday
• Your best work, from anywhere
• An appetite for learning, curiosity, and a growth mindset
• Motivation, initiative and the mind of an entrepreneur

Here’s how to apply:

If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

A member of our recruitment team will respond to you in the coming weeks.