Investigations Officer

RBC; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial institution is seeking an Investigations Officer responsible for investigating and resolving client and internal general ledger adjustments. The role requires strong problem-solving skills and compliance knowledge, with responsibilities for ensuring high service quality and timely actions. Candidates must be able to work evening shifts. This position offers a comprehensive rewards program and opportunities for growth within a dynamic, collaborative team environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for growth

Qualifications

• Experience working in a fast paced operational team.
• Solid knowledge of all Regulatory and Compliance rules – CPA rules.
• Strong investigation and problem solving skills.
• Must be able to work evening shift between 4-12pm.

Responsibilities

• Investigate and resolve client and general ledger adjustments.
• Identify root causes of adjustments and resolve them.
• Ensure compliance with RBC policies and regulatory rules.
• Provide high quality service to clients and partners.

Skills

Banking

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Job description

Job Description

As the Investigations Officer you are responsible for the end-to-end investigation and resolution of client and internal general ledger adjustments processed as a result of image capture processing. As you work with your team and individually, you will also ensure all individual activities are completed on time and per quality thresholds to minimize the risk of financial loss and negative client impact.

What will you do?

• Responsible for the investigation and resolution of client and general ledger adjustments resulting from image capture processing.
• Investigate root cause of adjustments and identifying the appropriate resolving actions.
• Identify and elevate repeated errors to point of negotiation to ensure future risk and negative client experiences are mitigated.
• Complete resolving actions and engage service partners as needed to conclude.
• Ensure any items intended for clearing and settlement to other Financial Institutions are processed in a timely manner, minimizing financial risk.
• Responsible for the delivery of high quality service to clients and service partners, including high levels of accuracy and adherence to agreed upon service levels and timeframes.
• Ensure full compliance to all controls, both regulatory and internal, including RBC policies and processes and the Canadian Payments Association (CPA) clearing rules.
• Adopt a continuous improvement mindset by proactively identifying and recommending solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements.

What do you need to succeed?

Must-have:

• Experience working in a fast paced operational team.
• Solid knowledge of all Regulatory and Compliance rules – CPA rules.
• Strong investigation and problem solving skills.
• Change management minded.
• Must be able to work evening shift between 4-12pm.

Nice-to-have:

• Ability to multitask in various systems environments and complete tasks independently.
• Problem Solving/Analytical Thinking.
• Sense of Urgency with excellent communication and interpersonal skills.

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on progressively greater accountabilities.

Job Skills

Banking, Communication, Critical Thinking, Customer Inquiries, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Location & Details

Address: 120 WESTERN PKY, BEDFORD Village, Canada
City: Bedford
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-09-17
Application Deadline: 2025-12-19

Application Deadline Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Recruitment

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