Intermediate Operations Engineer

Manulife; Toronto; Hybrid; CAD 83,000 - 134,000; Full time

Job summary

A leading financial services provider in Toronto is seeking an Intermediate Operations Engineer to support and optimize .NET, React, NodeJS, and microservices applications. This role includes monitoring Azure environments, troubleshooting issues, and collaborating with development teams. The ideal candidate will have a Bachelor's degree in Computer Science and over 5 years of experience in Operations Engineering. Competitive compensation and flexible working conditions are offered.

Benefits

Health and dental insurance

Health and wellness programs

Flexible working environment

Retirement savings plans

Qualifications

• 5+ years experience in Operations Engineering or Technical Application Support.
• Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture.
• Hands-on experience with Microsoft Azure services.

Responsibilities

• Provide Level 2/Level 3 operational support for applications.
• Monitor and maintain Azure clusters and troubleshoot issues.
• Develop and maintain SQL queries for data analysis.

Skills

.NET

React

NodeJS

JavaScript

Microservices architecture

SQL

PowerShell

Shell scripting

Python

Azure services

Education

Bachelor’s degree in Computer Science or other technical field

Tools

Microsoft Azure

GitHub CoPilot

New Relic

Moogsoft

Azure Data Explorer (ADX)

Job description

Collaborating with our Engineering Manager, our Intermediate Operations Engineer will support and optimize .NET, React, NodeJS, and microservices applications to ensure high availability and performance. The role includes monitoring Azure environments, troubleshooting issues, automating processes, and improving system reliability while working closely with development teams and participating in release readiness and on-call support.

Position Responsibilities

Provide Level 2 / Level 3 operational support for .NET, React, NodeJS, JavaScript, and Microservices-based applications ensuring high availability and performance.

Monitor and maintain Microsoft Azure clusters, troubleshoot issues, and optimize cloud resources.

Apply New Relic and Azure Data Explorer (ADX) to monitor and analyze application performance.

Perform root cause analysis and resolve incidents promptly to minimize downtime.

Develop and maintain SQL queries for data analysis and operational tasks.

Demonstrate a proactive approach to identifying problems, create and enhance automation scripts to streamline processes and reduce manual effort.

Collaborate with development and infrastructure teams for smooth deployments and operational readiness.

Monitor production environment, track important performance indicators, and develop strategies to improve efficiency.

Maintain the reliability of system with accurate monitoring and alerts with well-defined service level objectives as per Application Criticality Framework.

Participate in system design consulting, platform management, and release readiness.

Facilitate technical incident investigations, manage communication while triaging complex issues.

Mentor junior team members and promote standard processes in operational support.

Ability to use GitHub CoPilot / M365 CoPilot to enhance productivity and efficiency

Addresses area-level risks, provides and implements mitigation plan.

Provide primary operational support for multiple large, distributed software applications.

Work with business clients and internal and external teams to debug or resolve application issues.

Flexible to provide rotational On-call support to resolve issues as required.

Required Qualifications

Bachelor’s degree in Computer Science or other technical, scientific field.

5+ years experience in Operations Engineering or Technical Application Support.

Strong knowledge of .NET, React, NodeJS, JavaScript, and Microservices architecture.

Hands‑on experience with Microsoft Azure services and cluster management for micro services hosted on AKS.

Proficiency in SQL and scripting languages (PowerShell, Shell, Python).

Familiarity with ITIL processes, SNOW, JIRA, and ticketing workflows.

Experience with one or more of the following: Scheduling (CA, CA WLA), SQL queries, Stored procedure review and analysis, Shell Scripting/ Power Shell/UNIX scripting, Windows/ Batch Scripting, Windows Task scheduler, and Monitoring tools like New Relic, Moogsoft, and Azure Data Explorer (ADX)

Excellent problem‑solving skills and proactive approach to system reliability.

Preferred Qualifications

Previous success in technical engineering or application support as L2/L3.

Experience with CI/CD tools (Jenkins, Azure DevOps) and release management.

Knowledge of containerization (Docker, Kubernetes).

Experience with Z/OS Connect for mainframe-API integration; skilled in API management platforms (APIM) and API testing tools (Bruno, Postman, Insomnia) for REST/GraphQL validation.

Exposure to Agile methodologies and ITIL practices.

Experience in financial services or large‑scale enterprise environments.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our ditributed team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$83,400.00 CAD - $133,400.00 CAD.

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.