Intake & Client Support Specialist (Hybrid)

Government of British Columbia; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government office in Campbell River is seeking a WAO Intake Administrator to be the first point of contact for clients, offering advice and direction during the claims process. Candidates should have Grade 12 education and at least one year of administrative experience. The role involves handling inquiries, providing information on rights, and supporting documentation needs. Flexible work options may be available. A Criminal Record Check will be required.

Benefits

Flexible work options

Qualifications

• Minimum one year of administrative support experience in an office environment.
• Six months experience answering client calls via a centralized phone system.
• Experience applying legislation and regulations.

Responsibilities

• Serve as the first point of contact for clients reviewing their inquiries.
• Provide information and advice on the claim and appeal process.
• Assist in managing documentation for client files.

Skills

Client service in an adversarial environment

Conflict management/de-escalation

Word processing and database applications

Education

Grade 12 graduation or equivalent

Job description

A provincial government office in Campbell River is seeking a WAO Intake Administrator to be the first point of contact for clients, offering advice and direction during the claims process. Candidates should have Grade 12 education and at least one year of administrative experience. The role involves handling inquiries, providing information on rights, and supporting documentation needs. Flexible work options may be available. A Criminal Record Check will be required.