Insurance Receptionist – Training, Benefits, Growth

Duliban Insurance Brokers; Welland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Welland, Ontario, is seeking a Client Service Representative to manage incoming communications and support the team. This on-site position requires interpersonal skills and attention to detail, ensuring exceptional service for clients. Responsibilities include answering calls and emails, processing payments, and maintaining a welcoming environment. Candidates should possess a high school diploma and customer service experience. The role offers competitive compensation and comprehensive benefits including medical coverage and training opportunities.

Benefits

Competitive compensation

Medical, dental, and vision coverage

Health spending account

RRSP and DPSP Plan

Paid Personal Days

Competitive vacation entitlement

Paid time to volunteer

Training and development opportunities

Qualifications

• Demonstrates integrity and professionalism.
• Excellent interpersonal and communication skills needed.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls, texts, and emails from clients.
• Keep reception and waiting areas clean and organized.
• Greet visitors and guide them appropriately.
• Process client payments and manage incoming mail.
• Enter leads from client communications and manage callbacks.

Skills

Professionalism

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

A leading insurance brokerage in Welland, Ontario, is seeking a Client Service Representative to manage incoming communications and support the team. This on-site position requires interpersonal skills and attention to detail, ensuring exceptional service for clients. Responsibilities include answering calls and emails, processing payments, and maintaining a welcoming environment. Candidates should possess a high school diploma and customer service experience. The role offers competitive compensation and comprehensive benefits including medical coverage and training opportunities.