Inside Sales Representative

thyssenkrupp Materials NA; Surrey; On-site; CAD 59,000; Full time

Job summary

A major materials distributor in Surrey is seeking a Customer Service Representative to provide accurate pricing and delivery information while converting inquiries into orders. This position involves responding to sales inquiries, generating quotes, and providing technical assistance. The ideal candidate will have a Bachelor's degree or equivalent experience, sales experience, and strong communication skills. The role offers a salary of $58,845.75/year plus incentives and benefits like medical and dental insurance, and 401(k) plans.

Benefits

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) or RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Qualifications

• Bachelor's Degree in a related field or comparable experience, computer literate and telephone experience.
• 1 to 2 years sales experience is preferred.
• Interpersonal skills necessary for selling and negotiating.
• Attention to detail in evaluating customer accounts and orders.
• Basic computer skills for processing orders and information.
• Effective communication and listening skills for customer interactions.
• Knowledge of products sold by the business unit.

Responsibilities

• Respond to sales calls, faxes, and e-mails.
• Generate and follow up on quotes for all products.
• Provide technical assistance to customers.
• Process sales orders.
• Enter return orders, credits, and debits when required.
• Review product inventory and report concerns to management.
• Satisfy customer service issues.
• Work in a team environment, communicating with all personnel.

Job description

Job Summary

To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their orders. Develop target and non-major accounts into loyal customers.

Fournir à nos clients, avec exactitude, de manière courtoise et en temps opportun, des renseignements sur le prix et la livraison de tous nos produits dans le respect des techniques d'organisation et de négociation, en faisant preuve d'ingéniosité et de méticulosité pour que les demandes d'information mènent à des commandes. Répondre aux questions des clients à propos des produits et services ou de leurs commandes. Faire progresser les comptes cibles ou secondaires pour fidéliser la clientèle.

Job Description

Key Accountabilities

• Respond to sales calls, faxes, and e-mails
• Generate and follow up on quotes for all products
• Provide technical assistance to customers
• Process sales orders
• Enter return orders, credits, and debits when required
• Enter scrap return order as requested by distribution channels
• Review product inventory and report concerns to purchasing/ management
• Satisfy customer service issues
• Continuously increase knowledge of company products, services, and procedures
• Work in team environment, communicating as required with all personnel.
• Traveling as needed to meet company goals
• Monitor competitor products and prices.
• Assist in quality related duties where required

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

Minimum Requirements

• Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience.

Preferred Requirements

• 1 to 2 years sales experience
• Interpersonal skills necessary in order to sell, negotiate and close business with customers
• Attention to detail in order to evaluate customer’s accounts and orders
• Basic computer skills in order to assemble and process orders and information in a timely and efficient manner.
• Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.
• Knowledge of products being sold by the business unit

Job Compensation

$58,845.75/year based on experience + Monthly Incentive Compensation

Benefits Overview

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Voluntary Wellness Programs
• 401(k) or RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Company

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross‑channel, round‑the‑clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just‑in‑time” or “just‑in‑sequence”. Copper and Brass Sales, a division of thyssenkrupp Materials NA, Inc., is the source in your supply base that provides you with the inventory management expertise and value‑added processing services necessary to help you compete in today's global market. With our comprehensive line of nonferrous metals and alloys, wide variety of precision processing capabilities, and a focus on customer service that is unmatched in the industry, Copper and Brass Sales earns our reputation as a leading metals service center with each and every order.