Inside Sales Representative

Cornerstone Building Brands; Langford; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading building materials company in Langford is seeking an Inside Sales Representative. Responsibilities include assisting customers, processing orders, and maintaining positive customer relations. The ideal candidate has a high school diploma and 2-3 years of experience in a similar role. This full-time position requires excellent communication skills and proficiency in Office products.

Qualifications

• Typing skills of at least 40 WPM.
• Fluent in English both written and oral.

Responsibilities

• Assist customers and Outside Sales Representatives with inquiries.
• Involved with the blueprint takeoff process and quoting.
• Daily processing of incoming orders in a timely manner.
• Coordinate the scheduling of orders.

Skills

Effective verbal and written communication skills

Computer literate

Attention to detail

Good organizational skills

Strong work ethic

Education

High school diploma or equivalent

Tools

Office Suite (Word, Excel, Outlook)

Job description

Overview

Position Overview: Reporting to the Branch Manager and working closely with Outside Sales Representatives the Inside Sales Representative is responsible for providing sales support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this candidate will work toward maintaining productive working relationships with internal and external customers and coordinating all orders from receipt to delivery.

Responsibilities

• Assist customers and Outside Sales Representatives with all inquiries regarding product, shipping, guidelines, warranty, etc.
• Involved with the blueprint takeoff process, and quoting & ordering processes through direction from the Branch Manager and information from Outside Sales Representative
• Daily processing of incoming orders in a timely manner
• Performing daily order cross-checking. Preferably this would occur prior to the order being transferred but must be completed within 48 hours (2 working days) of order transfer.
• Coordinating the scheduling of orders with Production Control when customer requests
• Run weekly open order report and follow up on open orders with customers.
• Handle order change and rush request from Dealers and Sales team in a timely manner
• Maintenance of sales files in conjunction with the Outside Sales Representatives and Branch Manager
• Take part in employee review process, including establishing yearly goals and objectives that align with the Branch, Corporate and personal goals and objectives.
• Continuous improvement in order management. Instill questions and review processes / practices and make recommendations accordingly
• Works with the credit department to ensure orders are released in a timely manner
• Are the primary point of contact internally for the accounts they represent
• Payment and cash processing of orders and ensure payments and account statements are in order
• Communicate with shipping departments and customers regarding shipping errors and discrepancies.
• Deal with any issues resulting from delivery, i.e. late shipment, shortages, damaged products
• Responsible for servicing customers directly by telephone, email, or in person

Qualifications

• High school diploma or equivalent
• Typing skills of at least 40 WPM
• Fluent in English both written and oral

Experience

• 2-3 years prior experience as an Inside Sales Representative or similar role

Skills And Attributes

• Effective verbal and written communication skills.
• Computer literate; Proficiency in using the Office Suite of products including Word, Excel, and Outlook
• Attention to detail in all areas of work.
• Good organizational, time management and prioritization skills.
• Strong work ethic and positive team attitude.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Manufacturing

Industries

• Building Materials

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.