Inside Product Support Representative

Finning; Kamloops; Hybrid; CAD 90,000 - 105,000; Full time

Job summary

A leading equipment solutions provider is seeking an Inside Product Support Representative to manage relationships with customers in the heavy equipment industry. This role involves driving parts solutions sales and delivering tailored solutions based on customer needs. Candidates should have a sales background and strong communication skills. This position offers an opportunity to advance your sales career within a dynamic environment and focuses on customer success.

Qualifications

• Minimum 2-3+ years of proven success in sales, customer service or account management.
• Experience in the heavy equipment or construction industry is a strong asset.
• Comfort with digital platforms and tools used in parts sales and support.
• Mechanical aptitude and willingness to learn skills like undercarriage measuring.

Responsibilities

• Build strong relationships with assigned owner-operators and growing contractors.
• Engage customers proactively and present tailored solutions.
• Leverage digital tools to identify opportunities.
• Develop strategic call plans and account strategies.
• Maintain accurate records of customer interactions.
• Collaborate cross-functionally with sales and service teams.

Skills

Sales and customer service mindset

Strong communication skills

Relationship-building skills

Confidence in customer interactions

Ability to navigate complex customer needs

Job description

Position Overview

We’re looking for a sales-focussed, customer-driven individual to join our team as an Inside Product Support Representative. In this role, you’ll be responsible for driving parts solutions sales across a high-volume customer base of 150–300+ clients, generating aprox $3M in annual revenue. You’ll be the go-to contact for customers seeking expert guidance on parts and service solutions—especially in areas like undercarriage, machine rebuilds, component options and digital platforms such as parts.cat.com and Cat Central.

This is a commissioned sales role with a total annual compensation target of $90,000–$105,000+, including base salary and variable incentives.

What You’ll Do

• Build strong relationships with your assigned owner-operators and growing contractors—our Retail and Small Core customer segments—by understanding their business needs and delivering tailored parts and service solutions.
• Engage customers proactively to understand their needs and present tailored solutions that demonstrate Finning’s value.
• Leverage digital tools and data sources to identify opportunities and open the door to serving the customer.
• Develop strategic call plans and account strategies to maximize customer engagement and sales performance.
• Maintain accurate records of customer interactions, equipment population, and opportunities using Saleslink.
• Collaborate cross-functionally with product support, equipment sales, and service teams to deliver seamless customer experiences.
• The majority of your work day will be spent in your local facility or in front of customers, with an opportunity for a flexible work arrangement.

Skills You Bring

• A strong sales and customer service mindset with a proven ability to meet or exceed targets.
• Strong communication and relationship-building skills.
• Confidence in customer-facing interactions, with a focus on consultative selling.
• Ability to navigate complex customer needs and offer practical, value-driven solutions.
• Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided).

Experience & Qualifications

• Minimum 2-3+ years of proven success in sales, customer service, or account management.
• Experience in the heavy equipment or construction industry is a strong asset.
• Comfort with digital platforms and tools used in parts sales and support.
• Mechanical aptitude and willingness to learn skills like undercarriage measuring.

Why This Role?

This is a great opportunity to grow your sales career in a dynamic and supportive environment. You’ll gain hands-on experience in the heavy equipment industry, develop specialized product knowledge, and be part of a team that values initiative, collaboration, and customer success.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.