Infrastructure Support Lead

Scotiabank; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking an Infrastructure Support Lead in Toronto, Ontario to provide technical leadership for network services. The role involves SD-WAN deployments, supporting Caribbean operations, and collaborating with global teams. Candidates should have extensive hands-on experience with network technologies and excellent communication skills. This position offers opportunities for professional growth and competitive benefits.

Benefits

Diversity, Equity, Inclusion & Allyship

Upskilling opportunities

Competitive Rewards program

Qualifications

• Proven hands-on experience with SD-WAN deployments, including configuration and troubleshooting.
• 5+ years of supporting enterprise LAN/WAN, Wi-Fi, Voice, and related technologies.
• Strong knowledge of FortiGate firewall policies and VPN setups.

Responsibilities

• Provide technical leadership to engineers responsible for LAN, WAN, and Voice services.
• Lead SD-WAN deployment activities across supported regions.
• Ensure compliance with GTEP standards and security controls.

Skills

Hands-on experience with SD-WAN deployments

Experience supporting enterprise LAN/WAN

Excellent communication skills

Strong analytical skills

Time management and organizational skills

Education

Post-secondary education in networking, engineering, or computer science

Tools

Cisco

Aruba

FortiGate

SilverPeak

Job description

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Requisition ID: 248419

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology Enterprise Platform (GTEP) – Global Network Engineering (GNE) mandate is to focus on delivering a voice and data network that is highly available, resilient, and enables Scotiabank businesses to operate globally without barriers, under the banner of “One Network, One Bank.” This includes the delivery of solutions that are cost effective, meet business needs, can scale seamlessly, and are secure.

As part of the Campus & Branch team, there is a primary focus on providing end-to-end connectivity solutions for the Bank’s technology across data centres, campus sites, and remote branches.

This position’s operational priority is to support and provide technical leadership for Caribbean operations, followed by LATAM and Canada, collaborating closely with regional and global teams.

As an Infrastructure Support Lead, you will serve as a technical and operational reference within GNE, guiding a team of engineers in the deployment, supporting, and continuous improvement of network and voice services.

You will support infrastructure modernization projects, remote deployments, and technical coordination across multiple geographies, ensuring alignment with corporate standards, best practices, audit requirements, and global strategies.

A critical requirement for this role is hands‑on experience leading SD‑WAN deployments, including planning, configuration, cutover execution, and troubleshooting in multi‑site environments.

Is this role right for you?

• Provide technical leadership to engineers responsible for LAN, WAN, Wi‑Fi, Voice, IP services, and SD‑WAN.
• Lead and participate in SD‑WAN deployment activities across supported regions.
• Coordinate deployment activities and change implementations across Campus & Branch environments.
• Perform network configurations, validations, and support during project deployments.
• Ensure compliance with GTEP standards, security controls, and operational procedures.
• Act as an escalation point for network incidents across supported regions.
• Manage technical communication, documentation, and project deliverables.
• Collaborate with Canadian and Global Engineering teams to maintain consistent, secure, and scalable designs.
• Analyze complex problems and develop solutions based on industry’s best practices.
• You enjoy mentoring and technically guiding engineering teams.
• You thrive in large‑scale projects and multi‑regional coordination.
• You value precise documentation and clear, consistent communication.
• You are motivated to work with Caribbean, LATAM, and Canadian teams.
• Participate in execution calls to implement changes with diverse technical teams.

Do you have the skills that will enable you to succeed in this role?

• Mandatory: Proven hands‑on experience with SD‑WAN deployments (Aruba EdgeConnect / SilverPeak preferred), including configuration, tunnel design, routing, overlays, QoS, monitoring, and troubleshooting.
• 5+ years of hands‑on experience supporting enterprise LAN/WAN, Wi‑Fi, Voice, and related network technologies.
• Experience with Cisco, Aruba, FortiGate, SilverPeak/Aruba EdgeConnect.
• Strong knowledge of FortiGate firewall policies, VPN (IPSec/SSL), NAT, and high availability (HA) setups.
• Familiarity with FortiManager and FortiAnalyzer for centralized management and reporting.
• Strong knowledge of VOIP, routing, switching, VPN, HA, DNS/DHCP/IPAM, and IP services.
• Excellent communication skills and comfort interacting with technical peers, business stakeholders, and vendors.
• Demonstrated ability to lead technical teams and manage competing priorities.
• Strong analytical skills and a solutions‑oriented mindset.
• You possess good time management and organizational skills to effectively manage high scale project.
• Post‑secondary education in networking, engineering, or computer science.
• Certifications such as CCNA/CCNP/CCIE are considered an asset.
• Spanish language proficiency is considered a strong plus.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.