Infrastructure Support Engineer

The Missing Link; North Sydney; On-site; CAD 60,000 - 90,000; Full time

Job summary

An award-winning IT company in Canada is seeking a motivated Infrastructure Support Engineer with at least 2 years of experience providing Level 2 support. The role involves delivering exceptional service and working collaboratively with teams. Ideal candidates are passionate about technology and possess strong analytical skills. A culture that values learning, flexible working arrangements, and a competitive bonus structure are some of the highlights of this position.

Benefits

Flexible working arrangements

Competitive bonus structure

Certification support

Culture that values learning and development

Qualifications

• At least 2 years’ experience providing Level 2 support.
• Passionate about technology and client-focused.
• Ability to analyze complex challenges for IT solutions.

Responsibilities

• Deliver an exceptional service experience to clients.
• Troubleshoot complex technical issues individually and as a team.
• Work collaboratively with colleagues on projects.

Skills

Knowledge of Microsoft 365 and Azure cloud platform

Experience with Teams and SharePoint

Knowledge of Active Directory

Time management and organisation skills

Autonomous and team work abilities

Professional communication skills

Customer service skills

Analytical skills

Hands-on experience with Windows Server

Troubleshooting complex issues

Knowledge of Windows 10 and Office Suite

Basic network troubleshooting

Education

Relevant bachelor's degree level qualification

Tools

Hypervisor (VMware, vSphere, Microsoft Hyper-V)

Veeam Backup and Replication

Email Security (Mimecast etc.)

Sophos Endpoint Protection or XG Firewall

Microsoft SCCM or Azure Intune

Job description

Ready to contribute to innovative IT projects across diverse industries?

Join one of Australia’s most awarded IT companies and make your mark.

About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting‑edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

We are looking for a motivated Infrastructure Support Engineer with at least 2 years’ experience providing Level 2 support who is ready to take their technical skills and client‑focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value and importance of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well‑organised, reliable and thrive working autonomously or in a team environment.

• Good knowledge of:
  • Microsoft 365 and Azure cloud platform
  • Teams and SharePoint
  • Active Directory
• Excellent time management and organisation skills
• Ability to work autonomously and in a team
• Excellent professional communication skills - face‑to‑face, phone and email
• Excellent customer service skills and a strong sense of empathy
• Strong analytical skills with the ability to think outside of the box
• Hands‑on experience with Windows Server and basic roles
• Ability to troubleshoot complex technical issues
• Excellent knowledge of Windows 10 and Office Suite
• Good knowledge of basic network troubleshooting
• Commercial awareness

Whilst not essential, any of the following boxes you can tick earn you bonus points:

• Experience working for a Managed Service Provider (MSP)
• Relevant bachelor's degree level qualification
• Any certifications
• ITIL certificationMacOS knowledge
• Technologies:
  • Hypervisor (VMware, vSphere, Microsoft Hyper‑V)
  • Veeam Backup and Replication
  • Email Security (Mimecast etc.)
  • Sophos Endpoint Protection or XG Firewall
  • Microsoft SCCM or Azure Intune

Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link:

• A culture that values learning, development, and career progression.
• Flexible working arrangements and onsite client opportunities.
• Competitive bonus structure and certification support.