Infrastructure Analyst - Field Services

ICONMA; Grimsby; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading agriculture products company is seeking an Infrastructure Analyst - Field Services in Grimsby, ON. This entry-level role focuses on operational support within a computing environment, monitoring job networks, and providing deskside assistance. Candidates should have a degree in IT or equivalent experience, basic knowledge of computing/security concepts, and familiarity with Microsoft Office. The company offers health benefits, a referral program, and excellent growth opportunities.

Benefits

Health benefits

Referral program

Excellent growth opportunities

Qualifications

• Less than 1 year of IT/business experience; prefer over 1 year but recent graduates welcome.
• Ability to use standard desktop applications and internet tools.
• Willingness to learn Python and improve technical skills.

Responsibilities

• Provide day-to-day operational support for the computing environment.
• Monitor and manage the mainframe job network.
• Document recording and distribution for problem resolution.
• Provide onsite deskside support as needed.
• Maintain logging statistics and documentation.

Skills

Microsoft Office

Basic computer security concepts

Computing and networking fundamentals

Python

Education

Degree in Information Technology or equivalent experience

High school diploma or equivalent

Job description

Overview

Our Client, a Agriculture Products company, is looking for an Infrastructure Analyst - Field Services for their Grimsby, ON location.

Responsibilities

• Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.) to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities require a basic technical background and are fairly administrative in nature.
• Monitor and manage the mainframe job network; restart and make decisions from pre-defined options to resolve problems.
• Document recording and distribution; maintain process logs and related records.
• Typical responsibilities include logging statistics, reporting problems, updating data, maintaining documentation or procedures, and distributing reports.
• Maintain equipment, supplies, and data supporting processes or operations; schedule routine equipment maintenance, monitor inventory, and interact with suppliers.
• Perform/monitor processes or operations that are reasonably stable, often requiring choices between several options.
• Provide onsite deskside support to the Grimsby location as needed, including imaging computers and resolving standard trouble tickets from ServiceNow queues.
• Communicate effectively by email and maintain basic documentation and records; update assets in Asset Center and follow unit-specific processes.

Documents/Records/Files

• Contact lists
• Process logs
• Problem incidence reports
• Customer information updates
• Purchase orders
• Inventory, maintenance or other service records
• Configuration and utility files
• Problem recognition and resolution documentation
• KB articles and unit-specific procedures followed for problem resolution

Requirements

• Ability to use standard desktop applications such as Microsoft Office and basic intranet/internet tools
• Knowledge of computer security policies and general security concepts
• Knowledge of computing and networking concepts and fundamentals
• Degree in an Information Technology discipline or equivalent experience; high school diploma or equivalent
• IT experience and/or business experience (Less than 1 year); 1 year or more IT experience preferred, but recent graduates will be considered
• Python experience is preferred; willingness to learn

Why Should You Apply?

• Health benefits
• Referral program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.