Information Technology Operations Analyst

Soroc Technology; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking an IT Operations Analyst to manage ServiceNow queues and provide customer support. This role involves resolving IT incidents promptly and ensuring accurate asset tracking. The ideal candidate should have experience with ServiceNow, Outlook, and Power BI, alongside strong analytical and problem-solving skills. This is a 12-month contract with the possibility of extension, onsite in Toronto, Ontario.

Qualifications

• Experience managing ServiceNow queues effectively.
• Proficiency in Outlook for communication.
• Strong analytical and problem-solving skills essential.

Responsibilities

• Review and manage ServiceNow queues efficiently.
• Provide customer support and resolve IT incidents.
• Ensure accurate asset tracking and reporting.

Skills

ServiceNow

Outlook

Power BI

Analytical skills

Problem-solving skills

Tools

Power BI

Microsoft Copilot

Power Automate

SCCM

O365

SharePoint

MS Fabric

Job description

IT Operations Analyst (Order Desk Analyst)

Location: Scarborough, Onsite 5 days a week

Pay Rate: 22/hr -28/hr.

This will be 12-month contract and potential to extend. Below is some of the tasks this role will revolve around.

About the Role

We are looking for a proactive and detail-oriented IT Operations Analyst to join our team. This role focuses on managing and reviewing ServiceNow queues and efficiently moving tickets between Canadian and U.S. queues. The ideal candidate will have experience with ServiceNow, Outlook, and Power BI.

Key Responsibilities

• Review and manage ServiceNow queues.
• Provide customer support and resolve IT incidents and service requests promptly.
• Ensure accurate asset tracking.
• Utilize Power BI for reporting.
• Collaborate with the team for smooth workflow.

Required Qualifications

• Experience with ServiceNow, Outlook
• Proficient in Power BI.
• Strong analytical and problem-solving skills.
• Proficiency in asset tracking.

Nice-to-Have Skills

• Power BI
• Microsoft Copilot
• Power Automate
• ServiceNow
• SCCM
• ITAM
• O365 and SharePoint
• MS Fabric.